Linda Farias

Operations

• Successfully managed and supervised daily charter operations, ensuring compliance with safety regulations and company policies to enhance efficiency and improve service delivery to customers.

• Collaborated with drivers to ensure seamless and safe service delivery to customers, as well as completing and coordinating daily drivers schedule, daily assignations, work orders, itineraries, and /or specific instructions from customers, etc.

• Led hiring, onboarding and training of new qualified drivers to fulfill company requirements (CDL, Passengers endorsement, DMV print out, insurance approval, drug test, E-LogBooks, etc)

• Organized and keeping drivers and vehicles files up to date (Drivers: Current CDL, DOT Medical Long Form, NTA Permit, etc) (Vehicles: Registrations, Insurance, Annual vehicle inspection reports, 45 Days inspections, proper maintenance schedules, etc)

• Demonstrated exceptional problem-solving abilities by swiftly resolving any issues or concerns that arose during the planning or execution of charters.

• Collaborated with other departments, aligning goals to improve overall company performance.

Charter Sales

• Cultivated and maintained relationships with high-net-worth clients and corporate account (National and International Tour Companies, Transportation Managements, DMC's, Schools, Hotels)

• Assisted and coordinated charter bookings and logistics to ensure timely service delivery and increased transportation efficiency by optimizing routing and scheduling processes.

• Assisted clients in selecting appropriate charter options based on their needs and requirements.

• Maintained up-to-date knowledge of fleet availability and pricing structures for accurate client quotes.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Assisted clients with their transportation inquiries and providing them with quotes and transportation logistics. Followed up and completed transportation sales and coordinated with client from beginning to end on their program/event ensuring satisfactory of the client.

• Attended industry events and conventions to improved sales opportunities.

• Supervised daily operations, dispatchers, drivers and office personnel.

• Managed Elite Members inquiries and facilitated bookings in a highly professional manner in 2 different ques (English and Spanish) using Resort.com's proprietary software.

• Oversaw resolution of complex customer issues, ensuring high standards of service quality were maintained as well as de-escalated and resolved customers complains with punctual, polite and the most professional service.

• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.