Linda Fels
Marietta,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
New York And Company
White Marsh, MD
03.2001 - Current
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Assistant Manager
Walmart
Harrisburg, PA
2017.04 - Current
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
Education
Elizabethtown Area Senior High School
Elizabethtown, PA06.1995
Skills
- Time Management
- Staff Management
- Customer Relationship Management
- Recruiting and Interviewing
- Retail Operations Management
- Reviewing Performance
- Rewards Program Oversight
- Shift Coverage
- Promotional Planning
- Money Handling
- Directing Team Members
- Schedule Oversight
- Shrinkage Prevention
- Employee Performance Evaluations
- Team Motivation
- Employee Coaching and Mentoring
- Training
Certification
Serv Safe Food Safety Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Assistant Manager
Walmart
2017.04 - Current
Operations Manager
New York And Company
03.2001 - Current
Elizabethtown Area Senior High School
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