Linda Ferguson
Inola,OK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level HR position. Ready to help team achieve company goals. 35 years experience in customer service, clerical and administrative positions. 4 years experience in hospital payroll, licensure documentation, new hire orientation, HIPPA updates, and contract updates.
Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Call Center Representative
Micahtek
04.2019 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer calls for prayer and to answer questions about products.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Responded proactively and positively to rapid change.
Temporary administration and/or clerical positions
Temporary Agencies
Claremore, OK
01.2016 - 01.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
Education
BBA - Human Resources
Colorado Technical University
Colorado Springs, CO 01.2017 - 11.2023
Skills
- Documentation
- Call Control Skills
- Providing Customer Support
- Customer Data Confidentiality
- Policy and Procedure Adherence
- Product Knowledge
- Inbound Phone Call Management
- Call Documentation Skills
- Calm and Professional Under Pressure
- Customer Service Optimization
- Logging Call Information
- Administrative and Office Support
- Call Transfers
- Process Transactions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Call Center Representative
Micahtek
04.2019 - Current
BBA - Human Resources
Colorado Technical University
01.2017 - 11.2023
Temporary administration and/or clerical positions
Temporary Agencies
01.2016 - 01.2019
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