Linda Ferro
Massapequa
Summary
Professional in case management with focus on effective team collaboration and delivering results. Skilled in client assessment, resource coordination, and conflict resolution. Known for adaptability and reliability, ensuring support for clients and teams through changing needs. Strong leadership and communication abilities, driving successful outcomes in complex environments.
Overview
14
14
years of professional experience
Work History
Case Manager Supervisor 2/Emod Specialist
St Mary's HealthCare System for Children
Uniondale, NY, US
01.2017 - 12.2025
- Assist and deliver comprehensive case management services
- Maintain a case load of 30 clients, working under strict deadlines
- Compete necessary Department of Social Service, Nassau, Suffolk and Queens documentation
- Complete monthly home visits for each family
- Assist family in obtaining needed supplies, medication, Durable medical supplies
- Work with child's doctors in obtaining specialized needed equipment
- Work with DME vendors
- Utilize Meditech electronic records system to document interaction with families and all other personnel involved in child's case.
- Interact with Medicaid, managed care, private insurance companies.
- Supervise 7 case mangers, conduct staff meetings, review submitted work, trouble shooting issues. overall support
Case Manager
FSL Brentwood Family shelter
Brentwood, NY, US
05.2012 - 12.2016
- Interviewed clients individually and with families to determine what services would best address their needs.
- Assessed clients and delivered comprehensive case management services.
- Communicated with agencies to obtain and provide information.
- Presented case history material for review and discussion with other staff members.
- Maintained a caseload of 23 patients, working under strict deadlines.
- Advised clients on community resources, make referrals
- Completed intake assessments with clients
- Educated residents and their families regarding other community resources.
- Developed workable solutions for recurring problems for individuals and families.
- Managed caseloads and acted as an advocate for client rights.
- Provided mental health support to homeless clients, and connected them with community resources.
- Worked with severely mentally ill adults, the homeless and dually-diagnosed.
- Maintained thorough case history records and wrote detailed reports.
- Utilize HMIS system for electronic record keeping.
Intern
Family Service League
Bayshore, NY, US
09.2012 - 05.2013
- Interviewed clients individually and with families to determine what services would best address their needs.
- Advised patients on community resources, made referrals and devised realistic treatment plans.
- Assessed patient and delivered comprehensive case management services.
- Presented case history material for review and discussion with other staff members.
- Evaluated and addressed individual client needs and concerns.
- Maintained a caseload of 20 patients, working under strict deadlines.
- Completed intake assessments
- Developed workable solutions for recurring problems for individuals and families.
- Provided mental health support to homeless clients, and connected them with community resources.
- Worked with severely mentally ill adults, the homeless and dually-diagnosed.
Education
Master's degree - Social Work
Fordham University
The Bronx, NY06-2015
Bachelor of Science - Social Work
Molloy College
Rockville Centre01-2013
Associate of Science - Chemical Dependency
Suffolk Community College
Brentwood01-2002
Skills
- Treatment plan development
- Experience with individuals with cognitive disabilities
- Group home experience
- Managing social workers
- Experience with individuals from underserved communities
- Experience with individuals with chronic illnesses
- Case management
- Experience with individuals with mental health conditions
- Computer skills
Timeline
Case Manager Supervisor 2/Emod Specialist
St Mary's HealthCare System for Children
01.2017 - 12.2025
Intern
Family Service League
09.2012 - 05.2013
Case Manager
FSL Brentwood Family shelter
05.2012 - 12.2016
Bachelor of Science - Social Work
Molloy College
Associate of Science - Chemical Dependency
Suffolk Community College
Master's degree - Social Work
Fordham University