LINDA Flores
Lytle,Texas
Summary
Friendly and professional in taking care of customers. I understand what great customer service is about. I am articulate and well-spoken. Reliable and punctual. Willingness to take on any task to support the team and help the business succeed. Amazing Customer Service Insurance verification Doctor/ Patient Support Detail oriented Task prioritization Administrative support
Overview
32
32
years of professional experience
Work History
Email Support Representative
Qualfon USA
San Antonio, TX
07.2021 - Current
- Completed research to thoroughly understand client requirements.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
- Shared feedback with team and offered suggestions for customer experience improvements.
- Leveraged telephony, email and chat technologies to resolve end-user inquiries.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative Agent
Frost Bank
San Antonio, TX
03.2021 - 04.2021
- Cultivated impactful relationships with customers by delivering quality service regarding banking knowledge.
- Cultivated professional client relationships by asking appropriate questions to identify problem, customer needs and providing different solutions.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Inputted all information regarding fraud investigations into detailed reports that were submitted to Fraud Personnel.
- Identified fraud thru access of several systems checks and analysis of data and debit card usage.
Front Office Clerk
Eyedeal Vision
San Antonio, Texas
06.2020 - 07.2020
- Coordinated patient paperwork, including check-in and check-out documentation, charts, and insurance information.
- Prevented exposure of confidential data by consistently following information protection processes.
- Efficiantly handled office scheduling, setting up appointments, preparing paperwork, and balancing workloads.
- Set up insurance profiles, collecting and verifying data for smooth billing processes.
- Created caring and compassionate patient-focused experience by building relationships with patients, families, and colleagues.
- Serviced customers by going above-and-beyond to offer exceptional support for all needs.
Attendance Secretary
NISD
San Antonio, TX
07.2003 - 07.2017
- Data entry of student-related and school information, including schedules, personal details, and attendance.
- Prepared teacher and class schedules for all grades at Briscoe and Connally Middle school.
- Coordinated smooth enrollment, transfer, and withdrawal processes, Kept office file system highly organized and quickly retrieved needed records.
- Exceptional parent relations by welcoming visitors warmly and offering immediate assistance.
- Effective working relationships with teachers, administrators, parents and students.
- Created daily teacher rosters and took attendance.
Customer Service Rep
Security Service Federal Credit Union
San Antonio, Tx
10.1991 - 03.2002
- Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards.
- Secured funds with careful attention to bank processes and legal requirements.
- Met customer needs consistently with knowledgeable and fast service.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- F.
Education
John Jay High School
1990
Skills
- Call Center Operations
- Attention to Detail
- Teamwork and Collaboration
- Tracking and Documentation
- Trainer
- Error Detection
Timeline
Email Support Representative
Qualfon USA
07.2021 - Current
Customer Service Representative Agent
Frost Bank
03.2021 - 04.2021
Front Office Clerk
Eyedeal Vision
06.2020 - 07.2020
Attendance Secretary
NISD
07.2003 - 07.2017
Customer Service Rep
Security Service Federal Credit Union
10.1991 - 03.2002
John Jay High School
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