Linda Flores
Los Angeles,CA
Summary
Proven to excel in high-pressure environments, adeptly managing crises at Vanderlande Industries with a blend of strong problem-solving and teamwork skills. Enhanced customer satisfaction at STYLE LAND by innovating service processes, showcasing exceptional customer service and quality control. Achievements include streamlining check-in at Volaris Airlines, significantly reducing wait times and excellent customer service.
Overview
11
11
years of professional experience
Work History
Vanderlande Industries
Jaime Aguayo
05.2022 - 09.2023
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
- Performed emergency operations to shut down faulty equipment.
- Ensured smooth transitions between shifts by maintaining clear communication lines and providing comprehensive on relevant issues.
- Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Volaris Airlines LAX International Airport
Sonia Castillo
08.2016 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
STYLE LAND Fashion Clothing Store
Kim
06.2012 - 08.2016
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
- Managed cash register, including customer returns.
- Increased customer satisfaction by providing exceptional service.
Education
High School Diploma -
Gardena Senior High School
Gardena, CA06.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Workplace Cleanliness
- Quality Control
- Quantity Verification
- Incident Reporting
Languages
Spanish
English
Timeline
Vanderlande Industries
Jaime Aguayo
05.2022 - 09.2023
Volaris Airlines LAX International Airport
Sonia Castillo
08.2016 - 05.2022
STYLE LAND Fashion Clothing Store
Kim
06.2012 - 08.2016
High School Diploma -
Gardena Senior High School
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