Linda Floyd
Maize,KS
Summary
A highly skilled professional with 2 years of experience managing operations in a patient-centric dialysis facility. Successfully oversee hiring, budgeting, supply management, and patient services. Proven problem solver and excellent communicator. Strong organizational skills, and superb understanding of data collection and performance metrics. Recognized for staff development leading to high-performing teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Facility Administrator
Fresenius
08.2022 - Current
- Manage operations of clinic, including costs, processes, staffing, and quality standards
- Provide leadership, coaching, and development plans for all direct reports
- Maintains integrity of medical and operations records and complies with all data collection and auditing activities
- Manage clinic financials including efficient utilization of supplies, equipment, and regular profits and loss review
- Responsible for all required network reporting and on-site state or federal surveys
- Participate in the selection and hiring of new team members and ensure completion of new hiring orientation and mandatory training
- Responsible for all patient care employees completing appropriate training courses and that licenses and certifications are current
- Complete employee evaluations and establish annual goals
- Manage staff schedules and payroll
- Document any disciplinary actions and confer with the clinic Director of Operations and Human Resources when needed
- Responsible for strong physician relationships and ensuring regular and effective communication.
Insurance Coordinator
Fresenius
08.2019 - 08.2022
- .Met regularly with over 150 dialysis patients in-center to educate them and coordinate insurance options.
- Educated patients on insurance availability and/or alternative insurance options (i.e., Medicare, Medicaid, Medicare Supplement, State Renal programs, and COBRA).
- Ensured patients followed through with the entire application process.
- Determined Medicare eligibility by meeting with patients in person and contacting local Social Security offices and verifying eligibility.
- Discuss Medicare processes with eligible patients and assisted with the application process when necessary.
- Functioned as a liaison between the patient and local agents for Medicare terminations and reinstatements.
- Monitored all patients’ insurance information to ensure that it is updated and accurate for the Accounts Receivable Department
- Met with patients receiving direct payments from insurance companies to ensure payment of dialysis treatments owed to Fresenius.
- Prepared, analyzed, and reviewed monthly reports to track work progress on caseloads.
- Analyzed patient reports from billing systems as an audit check to ensure the correct insurance information was entered into the billing system and that other changes were not overlooked.
- Researched and corrected any discrepancies identified
- Provide QA team members with monthly information regarding the details of the patient’s primary and secondary insurance status as well as documentation regarding any plans of action currently in place monthly as required by QA processes
- Complete American Kidney Fund Grant Applications and monitor status until payment is sent and received.
Account Manager
DaVita RX
08.2017 - 07.2019
- Managed a large territory expanding over 27 facilities across Kansas
- Increased patient enrollment rates in pharmacy programs by 15-85% per facility (2017 to 2019)
- Achieved over 204% customer growth from the previous year
- Attained over 100% of sales goal month over month (2017 to 2019)
- Developed relationships with patients, clinicians, and key stakeholders to deliver customer service excellence
- Worked with multiple teammates to coordinate sales efforts to maximize business
- Managed all 27 facilities to make sure that all patients received excellent customer service
- Demonstrated exceptional clinical knowledge and detailing skills
- Responsible for weekly reports, updates, and data management
- With a track record of being a top performer
- Completed travel arrangements, and expense reports.
Operations Manager
Seattle University
06.2016 - 07.2017
- Assisted the Director and Assistant Director in day-to-day coordination and management of business operational activities
- Monitored, controlled, and managed business operations to meet customer expectations and university goals
- Mediated between customers and management to ensure smooth operations delivery
- Ensured compliance from employees and student employees with university standards and procedures
- Coordinated and managed project tasks to ensure project delivery within allotted budget and timelines
- Built and maintained strong customer relationships through regular meetings and communications
- Evaluated current operational performance and provided a strategic plan for improvements
- Provided direction and guidance to internal teams to achieve performance targets
- Identified problems in the operations process and resolved them in a quick and timely manner
- Followed standard operating procedures for efficient business operations
- Maintained clean and accurate operations documents/procedures for reference purposes
- Managed a group of 30 students and ensured all projects were completed on time.
Lead User Research Coordinator
Microsoft
03.2016 - 03.2017
- Performed a variety of complex projects for the User Research department at Microsoft
- Collaborated with designers, program managers, engineers, and cross-functional stakeholders to define and prioritize research questions and create high-impact research plans
- Understood and incorporated complex business needs, product goals, and technical constraints into research
- Conducted research throughout the product development cycle as needed, using a mix of qualitative and quantitative methods
- Leverage research insights to advocate for customers throughout the product cycle and influence product direction
- Presented and communicated research findings in clear compelling ways to influence the design and product direction
- Trained all incoming User Research Coordinators and created and maintained the Training Manual.
Salon Manager
Karyme Salon
06.2003 - 01.2016
- Ensured the facility operated according to all safety and regulatory guidelines
- Sourced high-quality and trending hair care products for the salon
- Recruited exceptional professionals to maintain salon standards
- Motivated and coached employees to improve performance
- Kept the salon operating profitably according to budgetary guidelines
- Increased business by developing innovative marketing programs
- Networked at industry events such as bridal shows to promote business
- Creatively advertised the salon with businesses for cross-promotion
- Conducted HR functions, including hiring, firing, and evaluating staff as well as pay and raises negotiation.
Education
MBA - Information Systems
Emporia State University
Emporia, KS12.2020
B.A. - Biology, Psychology
Newman University
Wichita05.2008
Skills
- Bilingual (English/Spanish)
- Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, and SharePoint), EMS, VEMS, PeopleSoft, Patient Trak, Cerner Soarian, Relay Clearance, Visio Oracle, POS System, Concur, SQL, Tableau, IBM Congo Analytics, SXC, CentriSoft, QuickBooks, CRM (Microsoft Dynamics), Windows and Mac OS
- Team Leadership
- Project Management
- Quality Assurance
- Budgeting
Certification
- Health, Life, and Accidental Insurance License
- Property and Casualty Insurance License
Timeline
Facility Administrator
Fresenius
08.2022 - Current
Insurance Coordinator
Fresenius
08.2019 - 08.2022
Account Manager
DaVita RX
08.2017 - 07.2019
Operations Manager
Seattle University
06.2016 - 07.2017
Lead User Research Coordinator
Microsoft
03.2016 - 03.2017
Salon Manager
Karyme Salon
06.2003 - 01.2016
MBA - Information Systems
Emporia State University
B.A. - Biology, Psychology
Newman University
- Health, Life, and Accidental Insurance License
- Property and Casualty Insurance License
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