Linda Ford
Winona,TX
Summary
I have been a Customer Service Representative for going on 18 years, and over that time I have learned many different values. Among those values, I've acquired written communication and active listening skills. These, in turn, have enhanced my customers experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Contact Center Representative
UT Health East Texas
05.2018 - Current
- Maintain acceptable automated call distribution call statistics
- Demonstrate proficiency and skill in call control and call steerage
- Understand and take appropriate intervention for call queue management at an agent level
- Accurately performs the transferring of customers to the appropriate areas
- Perform call distribution and effectively executes paging and messaging services
- Precisely perform data entry at time of call using appropriate call center software systems
- Effectively distributes patient email
- Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
- Participates in department in services and meetings
- Adheres to the policy and procedures of the organization and call center
- Keep confidentiality of all interactions
- Sustains a clean, efficient work area
- Becomes knowledgeable about call center office equipment and other duties as requested
Phone Clerk
University Of Texas Health Center
08.2004 - 05.2018
- Providing excellent customer service by promptly answering patient inquiries.
- Answered incoming calls, scheduled appointments and enter patients demographic and insurance information into computer to establish patient's medical record.
- Adheres to the policies and procedures of the organization
- Maintains a constructive working relationship with clients, physicians, co-workers, supervisor, and others as needed
- Keeps a clean, efficient work area
Education
Office Assistance
Tyler School of Business
3001 University Blvd. Tyler, Texas09.1992
Tyler Junior College, Tyler, Texas
1400 East Fifth Street10.1988
High School Diploma -
John Tyler High School
Tyler, TX05.1986
Skills
Typing (45 wpm)
Data Entry
Filing
Microsoft Works
Call Transfers
Microsoft Office 365
Appointment Booking
Customer Communication
Warm Calling
Timeline
Contact Center Representative
UT Health East Texas
05.2018 - Current
Phone Clerk
University Of Texas Health Center
08.2004 - 05.2018
Office Assistance
Tyler School of Business
Tyler Junior College, Tyler, Texas
High School Diploma -
John Tyler High School
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