Linda Fortin
Toms River,NJ
Overview
11
11
years of professional experience
Work History
Warranty Manager of 2 Dealerships
Toms River Kia
01.2014 - 05.2016
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
Automotive Warranty Specialist, Customer Service
Maguire Automotive
02.2008 - 05.2011
- Developed relationships Automotive Manufacturers to submit for warranty repairs and replacements. Helped with customer service and office work.
- Coordinated with internal departments such as New and Used car departments and quality control to address potential product defects impacting warranties.
- Recognized patterns in customer complaints leading to warranty repairs and making necessary changes that improved overall user satisfaction.
- Performed detailed cost analyses on warrantied items helping refine pricing strategies based on actual costs incurred.
Automotive Service Adviser
Royal Automotive
05.2005 - 09.2007
- Greeted and open, close and get permission for repairs. Make sure customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Education
Deploma - General
Park Ridge Highschool
Park Ridge, NJTimeline
Warranty Manager of 2 Dealerships
Toms River Kia
01.2014 - 05.2016
Automotive Warranty Specialist, Customer Service
Maguire Automotive
02.2008 - 05.2011
Automotive Service Adviser
Royal Automotive
05.2005 - 09.2007
Deploma - General
Park Ridge Highschool
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