Linda Franchini
San Diego,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced during tenure at USPS. Excelled in mail distribution and fostering strong customer relationships, demonstrating exceptional safety awareness and problem-solving skills. Achieved significant reductions in mail discrepancies, showcasing a commitment to efficiency and quality service.
Overview
20
20
years of professional experience
Work History
Mail Carrier
USPS, United States Postal Service
04.2013 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Assistant Manager
Freedom Furniture & Electronics
01.2005 - 04.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
No Degree - Business Office Administration
UEI College
Chula Vista01.2004
High School Diploma -
Castle Park Senior High School
Chula Vista, CA06.2000
Skills
Safety awareness
Parcel delivery
Weather Tolerance
Vehicle loading
Mail Sorting
Postal regulations
Mail distribution
Registered mail protocols
Languages
Spanish
Full Professional
Timeline
Mail Carrier
USPS, United States Postal Service
04.2013 - Current
Assistant Manager
Freedom Furniture & Electronics
01.2005 - 04.2013
No Degree - Business Office Administration
UEI College
High School Diploma -
Castle Park Senior High School
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