Linda François-Balthazar
Boston,MA
Summary
Versatile hospitality professional with two-year background as Night Auditor. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Dental Assistant (RDA)
Mattapan Community Health Center - Massachusetts
01.2022 - Current
- 80% Direct Patient Services
- Prepares patient for dental treatment by seating patient in chair and providing an explanation of the procedures to be performed.
- Drapes patient with protective linens and sets up instrument tray containing dental instruments, suction, gauze, and other required supplies.
- At the chair side, assists dentist during procedure by passing instruments, adjusting light on dental site, suctioning fluids, and dental particles
- May take and develop dental x-rays.
- Assists patient with cleanup following procedure, clears work site of instruments, soiled linens and other materials following proper sterilization procedures and protocols, and prepares for next patient.
- A registered Dental assistant will also polish teeth and take master impressions.
- May assist laboratory technician in the construction of dental prosthesis and other dental models prepared for patient.
- Maintains and expands current level of dental assistant skill and knowledge by periodically attending continuing education programs.
- Assist Dentist or Hygienist with School-based screenings. 20% Direct Patient Services
- Prepares patient for dental treatment by seating patient in chair and providing an explanation of the procedures to be performed.
- Drapes patient with protective linens and sets up instrument tray containing dental instruments, suction, gauze, and other required supplies.
- At the chair side, assists dentist during procedure by passing instruments, adjusting light on dental site, suctioning fluids, and dental particles
- May take and develop dental x-rays.
- Assists patient with cleanup following procedure, clears work site of instruments, soiled linens and other materials following proper sterilization procedures and protocols, and prepares for next patient.
- A registered Dental assistant will also polish teeth and take master impressions.
- May assist laboratory technician in the construction of dental prosthesis and other dental models prepared for patient.
- Maintains and expands current level of dental assistant skill and knowledge by periodically attending continuing education programs.
- Assist Dentist or Hygienist with School-based screenings.
- Administrative Duties
- Greeting and scheduling appointments for the patients.
- Order office supplies when necessary.
- Tracks supplies as needed.
- Maintains records of procedures performed by dentist.
- Assist with the billing process for the patients.
- Performs other related duties as required or assigned.
Caregiver/Home Health Aide
Anodyne Corporation - Boston, MA
06.2023 - 06.2023
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Maintained entire family's schedule and organized events.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Recorded status and duties completed in logbooks for management.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands, and household chores.
Dental Assistant
Mattapan Family Dental - Boston, MA
10.2021 - 12.2021
- Preparing patients for dental treatment involves seating them in the chair and explaining the procedures to be performed.
- Protective linens are draped over the patient, and an instrument tray containing dental instruments, suction, gauze, and other necessary supplies is set up.
During the procedure, the dental assistant passes instruments, adjusts the light on the dental site, and suctions fluids and dental particles.
Additionally, the dental assistant may take and develop dental x-rays.
Assist the patient with cleanup after the procedure, clear the work site of instruments, soiled linens, and other materials following proper sterilization procedures and protocols, and prepare for the next patient.
A registered dental assistant may also polish teeth and take master impressions.
They may assist the laboratory technician in constructing dental prostheses and other dental models prepared for the patient.
The dental assistant maintains and expands their skill and knowledge by attending continuing education programs periodically.
They also assist the dentist or hygienist with school-based screenings. When providing direct patient services,
the dental assistant prepares the patient for treatment by seating them in the chair and explaining the procedures.
They then drape the patient with protective linens and set up the instrument tray with the necessary dental instruments, suction, gauze, and other required supplies.
As a chairside assistant, you will assist the dentist during procedures by passing instruments, adjusting the light on the dental site, and suctioning fluids and dental particles.
You may also take and develop dental x-rays.
After the procedure, you will assist the patient with cleanup and clear the work site of instruments, soiled linens, and other materials following proper sterilization procedures and protocols, preparing for the next patient.
A registered dental assistant may also polish teeth and take master impressions.
May assist the laboratory technician in constructing dental prostheses and other dental models for patients.
Maintains and expands current...
Administrative Assistant
Chemonics International - Port-au-prince
12.2014 - 12.2018
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Commercial Relations Officer
Alternatives Insurance Company AIC - Delmas
11.2013 - 12.2014
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Frequently inspected production area to verify proper equipment operation.
- Reported safety and fire hazards observed on routine patrols and during inspections.
- Prepared warrants and searched buildings for criminal activity and illegal substances.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Booking Manager
Moulin sur Mer Hotel Beach resort - Port-au-Prince
11.2012 - 03.2013
- Performing end-of-day accounting tasks
- Assisting late-night guests
- Processing check-ins and check-outs
- Addressing other customer requests
- Auditing, reconciling, and balancing daily financial activities
- Tracking revenue and expenses
- Ensuring that all daily transactions are accounted for and balanced
- Monitored hotel's budget and financial records.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Coordinated with vendors for repair and maintenance of hotel.
- Kept accounts in balance and ran daily reports to verify totals.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
Administrative Assistant
World Vision International - Port-au-Prince
03.2010 - 07.2012
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Scheduled office meetings and client appointments for staff teams.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Patient Care Basic Medical Skills Ethical And Mora
C & S Healthcare Training And Staffing, LLC
Boston, MA04.2023
certificate in Dental Assisting -
Boston Carreer Insritute
Brookline, MA12.2021
English
Bunker Hill Community College
Charlestown, MA09.2020
Microsoft Office
MUJERES UNIDAS AVANZANDO
Dorchester, MA06.2019
Certificate - Human Ressources
COMPTC COMPHAITI
Delmas, Haiti10.2009
Associate Degree - Accounting And Business Management
Inaghei -Université D'Etat D'Haiti
Port-au-Prince, Haiti05.2006
Skills
- Staff Supervision
- Guest Reception
- Punctual and Dependable
- Auditing Techniques
- Staff Scheduling
- Payment Processing
- Event Coordination
- Transportation Arrangements
- Word Processing
- POS System Operation
- Room Service
- Account Reconciliation
- Shift Scheduling
- Complaints Management
- Cash Handling
- Administrative Skills
- Occupancy Rates Analysis
- Office Organization
- Teamwork orientation
- Facilities Management Software
- Facility Maintenance Monitoring
- Front Office Management
- Night Audit Reports
- Invoicing and Billing
- Posting charges
- Safety and security procedures
- Problem-solving skills
- Ledger Updates
- Phone and Email Etiquette
- Guest Registration
- Hospitality services
- Electronic Charting
- Relationship Building
- Postoperative Care Instructions
- Dental staff assistance
- Supply Ordering
- Taking Medical and Dental Histories
- Denture Adjustment
- Patient data gathering
- Infection control expertise
- Patient care excellence
- Fluoride Treatments
- Restorative procedures
- Dental impressions
- Dental Radiography
- Sterilization techniques
- Crown and Bridge Construction
- Office Management
- Instrument Sterilization
- Personable Communication
- Multitasking Competence
- Oral Hygiene Techniques
- Advising and Educating Patients
- Digital radiography proficiency
- Sanitation protocols
- Restorative Dentistry
- Treatment room setup
- Periodontics and Endodontics
- Patient Relations
- Patient intake procedures
- Appointment scheduling efficiency
- Dental Assistant
- Instrument Tray Preparation
- Oral hygiene education
- First Aid Training
Certification
- CPR Certification
- Certified Dental Assistant
- X-Ray Certification
- Registered Dental Assistant
- BLS Certification
- First Aid Certification
- Certified Home Health Aide
Cook
Passionate cook with a strong understanding of culinary techniques, food safety standards, and kitchen operations and Skilled in preparing different cuisines such as Haitian and American.
Timeline
Caregiver/Home Health Aide
Anodyne Corporation - Boston, MA
06.2023 - 06.2023
Registered Dental Assistant (RDA)
Mattapan Community Health Center - Massachusetts
01.2022 - Current
Dental Assistant
Mattapan Family Dental - Boston, MA
10.2021 - 12.2021
Administrative Assistant
Chemonics International - Port-au-prince
12.2014 - 12.2018
Commercial Relations Officer
Alternatives Insurance Company AIC - Delmas
11.2013 - 12.2014
Booking Manager
Moulin sur Mer Hotel Beach resort - Port-au-Prince
11.2012 - 03.2013
Administrative Assistant
World Vision International - Port-au-Prince
03.2010 - 07.2012
Patient Care Basic Medical Skills Ethical And Mora
C & S Healthcare Training And Staffing, LLC
certificate in Dental Assisting -
Boston Carreer Insritute
English
Bunker Hill Community College
Microsoft Office
MUJERES UNIDAS AVANZANDO
Certificate - Human Ressources
COMPTC COMPHAITI
Associate Degree - Accounting And Business Management
Inaghei -Université D'Etat D'Haiti
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