Summary
Work History
Education
Skills
Personal Information
Timeline
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Linda Freyenhagen

Linda Freyenhagen

Las Vegas,NV

Summary

  • Seeking opportunities where compassion is essential and professionalism is expected and valued.
  • Over 10 years of experience providing case management to clients who utilize mental health services.
  • Extensive experience conducting intake evaluations, implementing treatment plans, discharge planning, and utilization review.
  • Well-versed at providing referrals for community resources.
  • Extensive experience working with children, adults, and geriatric populations.

Work History

Intake Counselor

Desert Parkway Behavioral Health Hospital
01.2016 - Current
  • Conduct biopsychosocial assessments of potential patients to determine the level of care and treatment that each patient needs.
  • Consult with psychiatrists to determine provisional diagnoses of patients using DSM-V.
  • Write clinical reports of assessment results and provide recommendations and referrals for patients.
  • Obtain pre-authorization for payment from insurance companies by providing clinical assessment results.
  • Provide counseling over the phone for individuals who are looking for mental health and/or substance use treatment, giving recommendations for their treatment needs.
  • Review clinicals forwarded by area hospitals to screen patients for clinical and medical appropriateness.

Home Health Caregiver

Care.com Inc
05.2019 - 11.2023
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
  • Assisted disabled clients to support independence and well-being.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
  • Conducted regular assessments of patients'' conditions, updating care plans as necessary.
  • Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Followed nutritional plans to prepare optimal meals.
  • Provided transportation and appointments management.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Utilized universal precautions and infection control principles in all aspects of care.
  • Assisted with end-of-life care.
  • Provided direct personal care and administrative services to clients.
  • Constructed cognitively stimulating activities.
  • Improved patients' comfort with massage and application of topical treatments.

Intake Coordinator/Case Manager

Southern Hills Hospital, Geriatric Behavioral Health Unit, RISE Program
01.2011 - 01.2016
  • Managed onsite and offsite evaluations for elders in crisis.
  • Coordinated treatment and discharge planning during patients' hospitalization.
  • Assisted as the hospital liaison and program educator, offering in-services and developing contacts within the community.
  • Obtained insurance authorizations and utilization review when managing inpatient population.
  • Developed the assessment system.

Case Manager

Montevista Behavioral Health Hospital
01.2003 - 01.2013
  • Provided case management and utilization review for the adult, children's, and chemical dependency units of the hospital.
  • Conducted biopsychosocial assessments in-office and in the field.
  • Coordinated transfers while responding to calls in a fast-paced crisis unit.
  • Assessed children and adults for levels of care onsite.
  • Managed crises as they arrived on the hospital campus.
  • Obtained insurance authorizations for services.
  • Provided referrals for community resources when appropriate.

Charge/Staff Nurse

Lake Mead Hospital (Currently North Vista Hospital)
01.1999 - 01.2003
  • Worked in medical, surgical, IMC, ER-triage, and geropsych units.
  • Delivered direct care to patients and their families.
  • Assisted as charge nurse and secretary when needed.

Education

Registered Nurse -

The University of Arizona School of Nursing
Phoenix, AZ

Skills

  • Client advocacy
  • Assessment skills
  • Motivational interviewing
  • Ethical practice
  • Mental health support
  • Crisis intervention
  • Client needs assessment
  • Intake assessments
  • Behavior monitoring
  • Intervention planning
  • Suicide prevention
  • Crisis intervention techniques
  • Client records management
  • Skilled in intake interviewing
  • Adept at conflict resolution
  • Case management proficiency
  • Substance abuse counseling
  • Community resources specialist
  • Dual diagnoses expert
  • Clinical experience
  • Suicide risk assessments
  • Case management and documentation
  • Crisis call reception
  • Extensive DSM-iV knowledge
  • Suicide precautions expertise
  • Teamwork and collaboration
  • Problem-solving
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Active listening
  • Effective communication

Personal Information

I am currently retired, looking for part-time opportunities to engage with others

Timeline

Home Health Caregiver

Care.com Inc
05.2019 - 11.2023

Intake Counselor

Desert Parkway Behavioral Health Hospital
01.2016 - Current

Intake Coordinator/Case Manager

Southern Hills Hospital, Geriatric Behavioral Health Unit, RISE Program
01.2011 - 01.2016

Case Manager

Montevista Behavioral Health Hospital
01.2003 - 01.2013

Charge/Staff Nurse

Lake Mead Hospital (Currently North Vista Hospital)
01.1999 - 01.2003

Registered Nurse -

The University of Arizona School of Nursing

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Linda Freyenhagen