Summary
Overview
Work History
Skills
Personal Information
Languages
Certification
Medical Qualifications
Medical Certifications
Languages
Timeline
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Linda Frias

Yonkers

Summary

Dynamic Business Development Representative with a proven track record at Nordstrom Retail, excelling in problem-solving and relationship building. Skilled in MS Excel and appointment scheduling, I effectively resolved customer complaints, enhancing satisfaction and loyalty. Committed to delivering exceptional service while maintaining client confidentiality and fostering team collaboration.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Business Development Representative

Pepe Autogroup
New York
10.2018 - 02.2025
  • Answer phones and emails to Schedule service appointments for vehicles
  • Schedule loaner vehicles
  • Advise customer of any upcoming service or recall
  • Accounting information for customers
  • Provided warranty information
  • Handle any customer service issue or concern customer may have prior or after service

Storage Advisor

Manhattan Mini Storage
New York
01.2015 - 12.2017
  • Greet guest, be able to provide accurate storage space
  • Present leases and include all documents for filing
  • Accounting matters ,answer phones
  • Take payment
  • Correspond via email and update accounting information
  • Administrative duties

Customer Service Specialist

First Service Residential
04.2010 - 07.2014
  • Inbound/outbound calls, handle all complaints and concerns until reaching customer satisfaction
  • Go over accounting fees and charges with customer and authorized personnel.
  • Research all concerns as needed ,resolving difficult questions and answer in a professional manner
  • Solve all inbound emails by answering from basic to complex questions.

Customer Service Manager

Nordstrom Retail
Plantation
08.2005 - 05.2008
  • Handling scheduling for front personnel, Answering phones and emails
  • Solve any customer complaint and dissatisfaction
  • Resolution in any conflicts between employees, Hiring and firing of employees
  • Handling all cash deposits
  • Managed payroll

PBX Supervisor

Barbizon Hotel New
New York
01.1997 - 12.2002
  • Displayed superior customer service and handled guests concerns and complaints regarding policies and procedures in a professional manner
  • Supervised all dispatch operators, attended weekly meetings and managed payroll
  • Handled inbound /outbound calls

Skills

  • MS Excel
  • Outlook
  • Word
  • Word perfect
  • Medisoft CDK
  • XTIME
  • Appointment scheduling or rescheduling
  • Client confidentiality
  • Client file maintenance
  • Active listening
  • Team collaboration
  • Problem solving
  • Relationship building
  • Communication skills

Personal Information

Work Permit: Authorized to work in the US for any employer

Languages

  • English, Bi-Lingual
  • Swedish, Bi-Lingual

Certification

  • BLS Certification
  • CPR Certification

Medical Qualifications

  • Administrative skills
  • Appointment scheduling/rescheduling
  • Client confidentiality
  • Client file maintenance
  • Diagnostic coding
  • DRG
  • HCPCS
  • HIPAA
  • Insurance & claim processing
  • Medical billing & collections
  • Medical front office procedures
  • Personnel management
  • Procedural coding

Medical Certifications

BLS CPR (Healthcare provider level)

Languages

English
Professional
Swedish
Professional

Timeline

Business Development Representative

Pepe Autogroup
10.2018 - 02.2025

Storage Advisor

Manhattan Mini Storage
01.2015 - 12.2017

Customer Service Specialist

First Service Residential
04.2010 - 07.2014

Customer Service Manager

Nordstrom Retail
08.2005 - 05.2008

PBX Supervisor

Barbizon Hotel New
01.1997 - 12.2002

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Linda Frias