LINDA GALLO

Work History

English Language Tutor

Cambly

03.2017 - 05.2017

Tutored foreign language speakers in everyday English speaking
Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.

Library Director

Magee Rehabilitation Hospital

04.2004 - 08.2004

Performed research duties for all medical staff, kept the budget, and assisted library patrons
Copy cataloged library holdings and kept bibliographic records
Organized library circulation processes.
Assisted customers with questions and requests.
Confidently maintained and balanced library's annual budget.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.

Copy Editor

Demand Media Studios

10.2012 - 10.2013

Copyedited articles written for the eHow website by independent agents
Reviewed and edited content for correct grammar and style.
Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.
Verified statistics and facts against internal and external sources.
Recommended copy edits based on knowledge of target audience and internal and external style guides.

Administrative Assistant

Florida Hospital

10.2010 - 04.2011

Reviewed search parameters and results for various websites across the Internet,
Prepared slides for Director’s presentations and typed correspondence for patients
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Drafted correspondence and other documents for the Director in company's voice.

Customer Service Representative

Pizza Hut and Toys”R”Us

01.2009 - 01.2010

Answered phone calls regarding pizza and toy orders and accommodated all callers
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer calls and emails to answer questions about products and services.

Reference Librarian

Howard Hughes Medical Institute

08.2008 - 08.2009

Provided regular ILL for scientists, scanned documents, met established deliverables
Greeted library guests at reference desk daily with upbeat and optimistic approach.
Assisted library patrons with resolving computer problems.
Communicated and used classification schema(s) to catalog maps for international scientists
Created new records in OCLC, copied holding records and edited existing bibliographic records in an ILS
Updated website with fresh categories and articles for the public, identified metadata and performed original and copy cataloging.

Library Clerk

Atlantic City Free Public Library

01.2007 - 01.2008

Organized and shelved materials and answered general questions -Edited holding records
Handled check-in and check-out process of library books and materials at circulation desk.
Located library materials, resources and technologies to fulfill patron requests.
Assisted patrons with printing and copying according to personalized requirements.
Answered patron questions in-person or by phone regarding library services and resources.

Business Manager

Garfield Park Academy

02.2006 - 10.2007

Managed financial and operational processes for the business office of a K-12 special education school
Administered monthly billings for student tuition and submitted invoices to each school district
Communicated with customers and vendors positively with particular attention to problem resolution.
Prepared biweekly payroll for two hundred employees and assisted with benefits processing, and did accounts payable and receivable
Directed the restructuring of the organization for better process coordination
Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.

Principal Management Assistant

University of Medicine and Dentistry of New Jersey

01.2004 - 01.2005

Provided office management and administrative support for Center for Aging executive team members -Coordinated projects, correspondence, and fiscal procedures for the department and acted as the Executive Assistant for the Director of the Center -Assembled department library and worked on original and copy cataloged/metadata -Conducted research and studies on assigned matters and prepared reports

Director of Operations

Christopher and Dana Reeve Paralysis Resource Center

12.2001 - 04.2004

Managed financial and administrative duties for an international health resource center
Supported the Director with the organization's strategic planning process, policy and procedure implementation, website and database development and maintenance, and planned and scheduled all trips around the US for the entire team year-round
Presented oral and written statistical demographic and center usage reports and graphs for senior management and governmental funding source
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Selected, trained, and supervised eight team members (direct and remote), prepared and maintained employee payroll and benefits information, accountable to team and completed performance reviews
Oversaw day-to-day production activities in accordance with business objectives.

Policy Analyst

ISI/Thomson Scientific

03.2000 - 12.2001

Determined if data capture policies were being implemented as intended, documented new policies and revised and clarified existing policies
Identified, evaluated and developed solutions to remove roadblocks to change.
Tracked and analyzed existing and emerging information industry standards as they affected electronic publishing and scholarly communication.
Drafted and presented reports outlining policy actions.

Summary

Overview

Work History

English Language Tutor

Library Director

Copy Editor

Administrative Assistant

Customer Service Representative

Reference Librarian

Library Clerk

Business Manager

Principal Management Assistant

Director of Operations

Policy Analyst

Education

Master of Science - Library and Information Science

Bachelor of Science - Accounting

Skills

Accomplishments

Timeline

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