Hi, I’m
Linda Garfio
Colorado Springs,CO
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Field Representative position. Ready to help team achieve company goals.
Overview
4
years of professional experience
Work History
Vista Peak Apartments
Leasing Manager
2023.03 - Current (1 year & 6 months)
Job overview
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
- Collected and maintained careful records of rental payments and payment dates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Antlers Hotel
Hotel Receptionist
2022.02 - 2022.09 (7 months)
Job overview
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Developed and maintained positive relationships with guests for satisfaction.
Mercedes Benz
Front Desk Receptionist
2021.10 - 2022.02 (4 months)
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Handled assignments independently with good judgement and critical thinking skills.
Chelton Liquors
Cashier Team Lead
2021.04 - 2021.08 (4 months)
Job overview
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Maintained stock to meet expected customer demand.
- Worked with floor team and managers to meet wide range of customer needs.
- Checked personal identifications during alcohol and tobacco sales.
Travelodge By Wyndham
Housekeeper
2020.01 - 2020.09 (8 months)
Job overview
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Adhered to professional house cleaning checklist.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Sorted, laundered and put away various laundry items.
Education
Mitchell High School , Colorado Springs, CO
High School Diploma
05.2019
Skills
- Department Planning
- Maintaining Closing Ratios
- Performance Optimization Strategies
- Leasing Reports
- Lease Management Experience
- Database Management
- Work Planning
- Payment Collection
- Office Staffing
- Tenant and Eviction Laws
- Critical Thinking
- Preparing Property Agreements
- Microsoft Office
- Decision-Making
- Basic Mathematics
- Team Building
- Property Showing
- QuickBooks and Sage 50
- Clear Communication
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
Leasing Manager
Vista Peak Apartments
2023.03 - Current (1 year & 6 months)
Hotel Receptionist
Antlers Hotel
2022.02 - 2022.09 (7 months)
Front Desk Receptionist
Mercedes Benz
2021.10 - 2022.02 (4 months)
Cashier Team Lead
Chelton Liquors
2021.04 - 2021.08 (4 months)
Housekeeper
Travelodge By Wyndham
2020.01 - 2020.09 (8 months)
Mitchell High School
High School Diploma
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