LINDA G. COLLINS
Pensacola,USA
Summary
Compassionate, highly organized healthcare professional with over 11 years of experience serving as a Unit Coordinator and Patient Care Technician at Baptist Hospital. Extensive experience coordinating patient care, maintaining detailed medical documentation, collaborating with physicians, nurses, therapists, patients, and families, and ensuring exceptional communication in a fast-paced hospital environment. Recognized for leadership in training and orienting new employees, assisting with onboarding new nurses, and helping coordinate the successful transition to Baptist Hospital’s new facility. Dedicated to advocating for others with empathy, professionalism, and integrity. Seeking to bring my healthcare knowledge, organizational skills, and passion for helping others to the Social Security Case Manager position with Disability Law Group.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Unit Coordinator / Patient Care Technician
Baptist Hospital
Pensacola, Florida
02.2015 - Current
- Provide administrative and direct patient support on a busy 36-bed Cardiac/Neuro unit while coordinating communication between physicians, nurses, therapists, patients, families, and ancillary departments to ensure efficient, compassionate, and high-quality patient care.
- Coordinated daily unit operations by streamlining communication among physicians, nurses, therapists, diagnostic departments, patients, and families to enhance patient care.
- Maintain accurate patient documentation utilizing the Altera Electronic Medical Record system while ensuring strict HIPAA compliance.
- Coordinate admissions, transfers, discharges, physician orders, laboratory testing, and diagnostic procedures to support efficient patient flow.
- Monitor physician orders and patient information to ensure timely communication and continuity of care.
- Supported nursing staff with direct patient care, ensuring timely mobility assistance, activities of daily living, vital signs monitoring, specimen collection, patient safety, and comfort measures.
- Build trusting relationships with patients and families by providing compassionate communication during difficult medical situations.
- Trained and oriented newly hired Unit Coordinators and Patient Care Technicians, contributing to efficient onboarding of newly licensed nurses.
- Previously supported multiple hospital units throughout my career, providing adaptable patient care across diverse clinical settings.
- Assisted leadership and staff with the successful transition into Baptist Hospital’s new facility while maintaining continuity of patient care and unit operations.
- Recognized with a 10-year service award for dedication, teamwork, professionalism, and commitment to patient care.
- Thrive in a fast-paced healthcare environment requiring strong prioritization, organization, confidentiality, and attention to detail.
Retail Sales Associate / Cashier
Cracker Barrel Old Country Store
Pensacola, Florida
07.2013 - 11.2015
- Delivered exceptional customer service in a high-volume retail and restaurant environment.
- Processed cash and credit transactions accurately, ensuring accountability for financial transactions.
- Assisted customers with merchandise selection and provided tailored product recommendations to enhance satisfaction.
- Resolved customer concerns professionally, fostering a welcoming atmosphere that encouraged repeat visits.
Jewelry Associate / Cashier
Kmart
Pensacola, Florida
10.2012 - 05.2013
- Assisted customers with jewelry and retail purchases while providing personalized customer service.
- Managed inventory, merchandising, and cash handling responsibilities.
- Maintained organized displays and ensured accuracy in daily transactions.
Shift Supervisor
CVS Caremark
Plymouth, Michigan
06.2010 - 05.2012
- Supervised daily store operations, facilitating efficient workflow by supporting team members.
- Coordinated employee scheduling, inventory management, and documentation processes.
- Resolved customer concerns through active listening and effective problem-solving.
- Maintained accurate records and ensured compliance with company policies to uphold operational standards.
- Assisted the Store Manager with daily operational responsibilities and staff leadership.
Education
Nursing Coursework -
Pensacola State College
PensacolaGeneral Educational Development (GED) -
Pensacola State College
PensacolaSkills
- Patient Advocacy
- Medical Documentation
- Medical Records Review
- Medical Terminology
- Electronic Medical Records (Altera)
- HIPAA Compliance
- Care Coordination
- Client Communication
- Organization & Time Management
- Problem Solving
- Critical Thinking
- Customer Service
- Team Collaboration
- Training & Mentoring
- Multitasking
- Attention to Detail
- Microsoft Office Suite
Certification
- Basic Life Support (BLS)
- Cardiopulmonary Resuscitation (CPR)
- Certified Nursing Assistant (CNA)
- Phlebotomy Training
- Baptist Hospital On-the-Job Phlebotomy Training
Professional Highlights
- 11+ years of progressive healthcare experience at Baptist Hospital
- Unit Coordinator / Patient Care Technician on a 36-bed Cardiac/Neuro Unit
- Experienced using Altera Electronic Medical Record (EMR)
- Trusted to train and orient newly hired staff and assist with onboarding new nurses
- Assisted with the transition into Baptist Hospital’s new facility while maintaining continuity of patient care
- Recognized for 10 years of dedicated service
- BLS and CPR Certified
- Strong background in medical terminology, documentation, patient advocacy, and interdisciplinary communication
Timeline
Unit Coordinator / Patient Care Technician
Baptist Hospital
02.2015 - Current
Retail Sales Associate / Cashier
Cracker Barrel Old Country Store
07.2013 - 11.2015
Jewelry Associate / Cashier
Kmart
10.2012 - 05.2013
Shift Supervisor
CVS Caremark
06.2010 - 05.2012
Nursing Coursework -
Pensacola State College
General Educational Development (GED) -
Pensacola State College