Linda Geary
Texarkana,Arkansas
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Documents Coordinator
Red River Pharmacy Services
2021.02 - 2023.11
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
- Interceded between employees during arguments and diffused tense situations.
Clinical Intake Coordinator/Pharmacy Technician
Red River Pharmacy Services
2017.11 - 2021.02
- Obtained notes and information for nurse case managers and adjuster.
- Scheduled appointments with network providers and sent precertification letters under direction of nurse case manager and medical adjusters.
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
Office Manager
KINDRED HOSPICE
2017.01 - 2017.11
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Identify staff vacancies and recruit, interview and select applicants
- Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
- Conduct exit interviews to identify reasons for employee termination
- Allocate human resources, ensuring appropriate matches between personnel
SR Customer Service Representative
LINCARE
2011.11 - 2016.12
- Maintain logs of activities and completed work
- Select materials needed to complete work assignments
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
- Complete insurance or other claim forms
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Receive and route messages or documents, such as laboratory results, to appropriate staff
- Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
- Transmit correspondence or medical records by mail, e-mail, or fax
- Maintain medical records, technical library, or correspondence files
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Education
ARKANSAS SENIOR HIGH
Texarkana, ARSkills
- Administrative Leadership
- Recordkeeping
- Information Collection
- Database Management
- Staff Supervision
- Contract Management
- Autonomous and Self-Directed
- Customer Service
- Administrative Oversight
- Work Planning and Prioritization
- Business Development
- Data Retrieval Systems
- Accounts Reconciliation
- Patient Scheduling
- Patient Registration
- MS Office
- Schedule Coordination
- Staff Management
- Scheduling and Calendar Management
- Relationship Building
- Medical Billing
- Best Practices Implementation
- Medical Terminology
- Insurance Verification
- Point of Contact
- Discretion and Confidentiality
- Organizational Skills
- Training and Development
- Policy Implementation
- Problem Solving
- Team Leadership
- Meeting Coordination
- Time Management
- Performance Monitoring
- Microsoft Office
- Phone and Email Etiquette
Certification
- Licensed Pharmacy Technician - July 2017-August 2025
Timeline
Clinical Documents Coordinator
Red River Pharmacy Services
2021.02 - 2023.11
Clinical Intake Coordinator/Pharmacy Technician
Red River Pharmacy Services
2017.11 - 2021.02
Office Manager
KINDRED HOSPICE
2017.01 - 2017.11
SR Customer Service Representative
LINCARE
2011.11 - 2016.12
ARKANSAS SENIOR HIGH
- Licensed Pharmacy Technician - July 2017-August 2025
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