Linda Gemayel
Costa Mesa,CA
Summary
Dynamic customer service leader with a proven track record at Jaguar Land Rover, excelling in sales achievement and guest satisfaction. Adept at problem resolution and communication facilitation, I foster strong relationships and drive customer loyalty through transparent interactions and tailored solutions. Committed to enhancing the customer experience in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Customer Service Advisor
Jaguar Land Rover
Mission Viejo, California
10.2017 - 08.2025
- Cultivated customer relationships during repair processes to build trust and satisfaction.
- Facilitated communication between customers and technicians to identify vehicle issues.
- Presented detailed estimates, outlining necessary work from safety and cosmetic perspectives and sold repairs
- Clarified warranty coverage for guests and technicians to set proper expectations.
- Secured approval from extended warranty providers for estimates prior to repair completion.
- Recommended repairs based on thorough assessments of vehicle condition.
- Ensured transparent communication throughout the repair process for enhanced customer experience.
Sales associate
Audi
Mission Viejo, California
10.2016 - 10.2017
- Matched guests with suitable vehicles to enhance customer satisfaction.
- Negotiated beneficial deals for both customers and dealership.
- Delivered exceptional service to build long-term customer relationships.
- Closed sales effectively while avoiding high-pressure tactics.
- Cultivated brand loyalty through continuous customer engagement.
- Utilized active listening to identify and address customer needs.
Service Advisor/ Manager
Lex Mastertech
Pasadena, California
02.2014 - 10.2016
- Cultivated relationships with customers to enhance satisfaction before and after repairs.
- Generated accurate estimates for repairs, detailing necessary safety and cosmetic work.
- Communicated effectively with customers to gather precise vehicle symptoms.
- Facilitated understanding between customers and technicians to ensure clarity of needs.
- Ordered appropriate parts, devised action plans, and ensured timely vehicle delivery.
Education
Some College (No Degree) - Human Services
Saddleback College
Mission Viejo, CASkills
- Sales achievement and guest satisfaction
- Supervisory skills
- Problem resolution
- Team collaboration
- Adaptability in fast-paced environments
- Pressure management
- Sales expertise
- Policy compliance
- Communication facilitation
- Customer advocacy
- Adaptive thinking
- Time management
- Leadership willingness
Accomplishments
- Land Rover guild winner "marquis of distinction" top advisor North America 2023
Certification
- Master Level advisor Jaguar Land Rover
Timeline
Lead Customer Service Advisor
Jaguar Land Rover
10.2017 - 08.2025
Sales associate
Audi
10.2016 - 10.2017
Service Advisor/ Manager
Lex Mastertech
02.2014 - 10.2016
Some College (No Degree) - Human Services
Saddleback College
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