Linda Gerges
Frisco,TX
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
North Texas Medical Clinic
01.2023 - Current
- Streamlined office operations, improving workflow efficiency across administrative tasks.
- Coordinated scheduling and communication for medical staff and patients, enhancing service delivery.
- Oversaw daily clinic operations, ensuring an efficient, patient-focused environment across front office, scheduling, and administrative workflows.
- Managed provider schedules, coordinated patient appointments, and optimized calendar flow to reduce wait times and improve patient satisfaction.
- Supervised staff tasks, delegated responsibilities, and supported onboarding and training for new team members.
- Maintained accurate clinical documentation, medical records, and reporting tools used for compliance, billing, and patient communication.
- Collaborated with physicians, nurses, labs, and vendors to streamline communication and improve care coordination.
- Led process improvements that enhanced workflow efficiency, reduced administrative delays, and improved team productivity.
- Monitored budget and clinic expenses, tracked supply usage, and coordinated purchasing to maintain cost-effective operations.
- Addressed patient concerns, resolved issues professionally, and ensured a welcoming and organized clinic environment.
Medical Records Specialist - Contractor
Included Health
11.2022 - 02.2023
- Maintained patient records in compliance with security regulations.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient charts and accurately recorded new information.
- Kept accurate log of requests for medical information and records.
- Managed electronic medical records for patients.
- Maintained patient confidence by keeping patient records information confidential
Front Office
North Texas Medical Clinic
08.2021 - 11.2022
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and guest satisfaction.
- Oversaw scheduling of appointments, optimizing staff availability and client access.
- Trained new reception staff on operational procedures and customer service protocols.
- Implemented inventory management for office supplies, reducing costs and improving efficiency.
- Resolved guest inquiries and concerns promptly, fostering positive relationships with clients.
- Maintained accurate records of guest interactions, contributing to streamlined administrative processes.
- Developed standard operating procedures for front desk operations, enhancing overall workflow efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Substitute Teacher, K-12
Prosper ISD
08.2016 - 05.2021
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
Lead Infant Room Teacher
WHISPERING FARMS MONTESSORI ACADEMY
01.2017 - 08.2019
- Supervise students in classrooms, halls, cafeterias, school yards and on field trips.
- Organize class work and activities with staff and parents if needed.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Managed food inventory for 30 -person center in accordance with nutritional guidelines.
Office Administrative Assistant
St Philopateer Coptic Orthodox Church
12.2015 - 02.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
GED -
Cairo University
Egypt06.2009
Skills
- Google Suite
- Microsoft Suite
- Data Entry
- Student records management
- Spreadsheet development
- Case Management
- Global Immigration Filings
- Immigration Case File Strategies
- Customer service
- Office management
- Organizational skills
- Office administration
Accomplishments
- Specialized in substituting for Special Aid and Elementary classes.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved great results and progress by using G-suite and office Suite ( Word, excel and Google document, etc ) for office Management and keeping clients and student records and tasks.
Certification
HIPPA Compliance
Preventing Workplace Harassment
Cyber Security Compliance
Medical Terminology Certified ( Collin Collage )
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Office Manager
North Texas Medical Clinic
01.2023 - Current
Medical Records Specialist - Contractor
Included Health
11.2022 - 02.2023
Front Office
North Texas Medical Clinic
08.2021 - 11.2022
Lead Infant Room Teacher
WHISPERING FARMS MONTESSORI ACADEMY
01.2017 - 08.2019
Substitute Teacher, K-12
Prosper ISD
08.2016 - 05.2021
Office Administrative Assistant
St Philopateer Coptic Orthodox Church
12.2015 - 02.2017
GED -
Cairo University