Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Gibson

Ripley,WV

Summary

Accomplished Service Writer with [Number] years' success in assisting with daily business operations in [Industry]. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors. Adept in processing warranty claims with insurance companies and requesting customer approval before providing service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Automotive Service Writer

Dutch Miller Of Ripley
11.2021 - Current
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Answered service department phone and responded promptly to questions and messages.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
  • Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Verified warranty plans and coverage and uncovered hidden warranties.

Automotive Service Writer

I-77 Jeep, Chrysler, Dodge, Ram
08.2019 - 11.2021
  • Answered service department phone and responded promptly to questions and messages.
  • Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.

Education

High School Diploma -

Clay County High School
Clay, WV
05.1982

Skills

  • Vehicle inspection knowledge
  • Empathy and patience
  • Warranty processing
  • Estimating costs
  • Service Scheduling
  • Repair order management
  • Customer Service
  • Processing warranties
  • Appointment Scheduling
  • Sales Transactions
  • Money handling abilities

Timeline

Automotive Service Writer

Dutch Miller Of Ripley
11.2021 - Current

Automotive Service Writer

I-77 Jeep, Chrysler, Dodge, Ram
08.2019 - 11.2021

High School Diploma -

Clay County High School
Linda Gibson