Linda Godoy
Sacramento,CA
Summary
Dedicated and dependable professional with experience providing excellent customer service while maintaining clean, safe, and organized environments. Strong communication and problem-solving skills with the ability to work effectively in fast-paced settings. Committed to delivering exceptional service, following safety and sanitation standards, and working collaboratively with team members to ensure a positive experience for customers, patients, and staff. Reliable, detail-oriented, and eager to contribute to organizational success through professionalism and a strong work ethic.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Hair Stylist
Sport Clips
11.2023 - Current
- Deliver professional haircuts, beard trims, fades, and grooming services to clients of all ages while maintaining high standards of quality and customer satisfaction.
- Assist with inventory and product sales.
- Perform opening and closing procedures; open and close cash register at the start and end of each shift.
- Process customer payments, scheduled future appointments, and resolved customer concerns in a friendly and professional manner.
- Maintain impeccable hygiene standards and equipment sterilization, ensuring client safety and adherence to industry regulations.
- Exceed sales targets by recommending tailored hair care products and premium services, contributing to store revenue growth.
- Coordinate with team members to optimize appointment scheduling, minimizing wait times and maximizing client throughput during peak hours.
Customer Service Representative
Empire Specialties
01.2020 - 12.2022
- Place outbound phone calls as a PG&E subcontractor to qualifying home owners and renters offering energy saving improvements for their home at no charge.
- Meticulously collated and analyzed customer data to ensure income qualifications were met, streamlining the appointment-setting process.
- Provided empathetic customer service, guiding homeowners through the qualification process and addressing inquiries about energy-saving improvements.
Member Service Representative
Health Net
01.2017 - 10.2019
- Accurately identified and input ICD-9, HCPS and CPT codes to properly assist and direct inpatient and outpatient patients.
- Analyzed and interpreted patient medical and surgical records to determine billable services.
- Streamlined call flow by efficiently directing inbound queries, reducing wait times and enhancing overall customer satisfaction in a high-volume call center.
- Maintained strict adherence to HIPAA guidelines, safeguarding patient confidentiality and ensuring regulatory compliance in all communications.
- Provided comprehensive support for member inquiries, addressing benefits, billing, claims, and appointment scheduling with empathy and accuracy.
Call Center Representative
Teledirect Call Centers
09.2016 - 01.2017
- High call volume inbound and outbound operations for Healthcare facilities, law firms, insurance companies and financial services.
- Provide after hours support, overflow call handling, and help desk support while focusing on security and compliance.
- Scheduled appointments, assisted with online portals and online payments
- Provided Tier 1 technical support
- Meticulously collected and entered customer data, ensuring precision in order processing, credit card transactions, and insurance claim submissions.
Education
Cosmetology License -
Federico Beauty Institute
02.2021 - 06.2022
Diploma -
Discovery High School
SACRAMENTO 08.2013 - 06.2016
Skills
- HIPAA regulations adherence
- Knowledgable in CPT codes
- Cash operations
- Appointment setting
- Security and compliance
- Dependable and responsible
- Multitasking ability
- Computer skills
- Active listening
- Problem resolution
- Cleaning and sanitation
- Infection control
- Sanitation procedures
Languages
- English
- Spanish
Timeline
Hair Stylist
Sport Clips
11.2023 - Current
Cosmetology License -
Federico Beauty Institute
02.2021 - 06.2022
Customer Service Representative
Empire Specialties
01.2020 - 12.2022
Member Service Representative
Health Net
01.2017 - 10.2019
Call Center Representative
Teledirect Call Centers
09.2016 - 01.2017
Diploma -
Discovery High School
08.2013 - 06.2016