Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Linda Gomez

Orlando,FL
Linda Gomez

Summary

Driven Associate with proven track record at Panera Bread, enhancing customer satisfaction through expert management support and effective problem-solving. Excelled in fast-paced environments, leveraging strong multitasking and cash handling skills to boost team performance. Demonstrated commitment to quality control and workplace safety, achieving significant improvements in client engagement and operational efficiency. Highly adaptable team leader with excellent background of quick and effective performance. Safely lifts [140] pounds. Highly experienced in performing quality inspections and machinery operations. Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2
years of professional experience

Work History

Panera Bread

Team Leader
06.2021 - 06.2023

Job overview

  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Managed efficient cash register operations.
  • Wrapped, boxed and weighed bakery department products.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Adjusted food preparation methods in accordance with customer requests.
  • Cleaned and organized kitchen, dining and service areas.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Developed and maintained positive relationships with customers to enhance service.

Education

Maynard Evans High School

High School Diploma
05.2023

University Overview

Skills

  • Cash Handling
  • Workplace Safety
  • Management Support
  • Preparing reports
  • Client Engagement
  • Performance Improvement
  • Multiple Priorities Management
  • New Hire Training
  • Time Management
  • Customer interaction
  • Research abilities
  • Food Storage
  • Fast-Paced Environment
  • Cleaning and sanitation
  • Plates presentation
  • Covid-19 Safety Protocols
  • Quality Control
  • Basic Mathematics
  • Plating and presentation
  • Flexible Schedule
  • Cross-Functional Teamwork
  • Working with Diverse People
  • Staff Training and Development
  • Attention to Detail
  • Working Quickly
  • Food Preparation
  • Multitasking
  • Cash Register Operation
  • Plating and Portion Control
  • Strong Work Ethic
  • Problem-Solving
  • Positive Attitude
  • Food safety knowledge
  • Food and Safety Standards
  • Menu Memorization

Languages

Spanish
Limited Working

Timeline

Team Leader
Panera Bread
06.2021 - 06.2023
Maynard Evans High School
High School Diploma

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Linda Gomez