LINDA GOMEZ
Montebello,CA
Summary
Proven Guest Experience Specialist with a track record of enhancing customer satisfaction at Hospitality Services. Excelled in guest accommodations and problem-solving, ensuring a seamless experience. Demonstrated expertise in payment processing and a knack for fostering teamwork. Achieved a significant improvement in check-in efficiency, showcasing a blend of hard and soft skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Guest Services Associate
JW Marriott Los Angeles L.A. LIVE
Los Angeles, CA
11.2024 - 04.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
Guest Experience Specialist
Courtyard by Marriott
Irvine, CA
05.2024 - 11.2024
- . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
- Maintained accurate records of guest preferences and history for tailored experiences during future stays.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
Front Desk Receptionist
The Westin
Anaheim, CA
11.2022 - 05.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected room deposits, fees, and payments.
Front Desk Receptionist
FourPoint Of Sheraton
Anaheim, CA
01.2022 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
US College
Santa Ana, CA09.2020
Rio Hondo College
Whittier, CA2017
Schurr High School
Montebello, CA06.2011
Skills
- Customer Service
- Guest accommodations
- Payment Processing
- Reservation Processing
- Concierge support
- Language proficiency
- Check-in coordination
- Problem-Solving
- Teamwork and Collaboration
Timeline
Guest Services Associate
JW Marriott Los Angeles L.A. LIVE
11.2024 - 04.2025
Guest Experience Specialist
Courtyard by Marriott
05.2024 - 11.2024
Front Desk Receptionist
The Westin
11.2022 - 05.2024
Front Desk Receptionist
FourPoint Of Sheraton
01.2022 - 11.2022
US College
Rio Hondo College
Schurr High School