Linda Gonzales
Visalia,CA
Summary
Compassionate Case Manager with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills.
Overview
15
15
years of professional experience
Work History
Community Care Coordinator
Kaweah Delta Medical Center
04.2021 - 03.2024
- Enhanced patient care by developing personalized care plans and coordinating with healthcare providers.
- Maintained case record documents and entered information in automated system to establish record for up to 45+ patients receiving service.
- Reduced hospital readmissions by implementing effective follow-up procedures and monitoring patient progress.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Provided crisis intervention services to individuals facing medical, housing and mental health challenges in clinic setting.
Early Start Case Manager
Parenting Network
06.2017 - 04.2021
- Facilitated communication between parents, teachers, and school administrators to address concerns and share updates on student performance.
- Developed strong relationships with families through regular home visits and parent-teacher conferences to foster collaborative partnerships in support of students with IEPs.
- Facilitated workshops for parents on topics such as child development, parenting skills, and educational advocacy.
- Partnered with local organizations to expand access to social and community services.
- Referred clients to appropriate community agencies and organizations to meet treatment needs.
Service Coordinator Intern
Central Valley Regional Center
03.2018 - 06.2018
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Collaborated with schools to address students'' educational needs, working closely with teachers and administrators to create supportive learning environments.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Coordinated external direct care professionals to uphold high-quality, person-centered care.
School Bus Driver
Student Transportation Of America, STA
02.2011 - 06.2017
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
Caregiver, Special Needs
In Home Supportive Services
10.2008 - 11.2009
- Supported client with physical activities to accomplish quality of life and sustain needs.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Effectively collaborated with healthcare professionals to develop appropriate care plans for each client.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
Education
Bachelor of Science - Human Services
University of Phoenix
Fresno, CA04.2019
Skills
- Needs Assessment
- Client Advocacy
- Referral management
- Multidisciplinary team collaboration
- Care Planning and coordination
- Community Outreach
- Home Visits and Inspections
- Social history intake procedures
- Healthcare Navigation
- Community Resources
- Written Communication
- Cultural Competency
Timeline
Community Care Coordinator
Kaweah Delta Medical Center
04.2021 - 03.2024
Service Coordinator Intern
Central Valley Regional Center
03.2018 - 06.2018
Early Start Case Manager
Parenting Network
06.2017 - 04.2021
School Bus Driver
Student Transportation Of America, STA
02.2011 - 06.2017
Caregiver, Special Needs
In Home Supportive Services
10.2008 - 11.2009
Bachelor of Science - Human Services
University of Phoenix
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