LINDA GONZALEZ
Atlanta,GA
Summary
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Overview
5
5
years of professional experience
Work History
Operations Manager
HS273 LLC
06.2024 - Current
- Established [Type] goals for new locations and supported owner in marketing and achieving sales objectives.
- Cultivated a culture of continuous improvement by encouraging staff to share ideas and implement best practices in their daily tasks.
- Managed payroll for over 100 employees, ensuring timely and accurate payments.
- Managed payroll operations, distributing $20-35k twice a in tips.
- Designed and ordered merchandise, boosting brand visibility and revenue.
- Ensured accuracy and security in daily financial operations.
- Managed website updates for accurate and user-friendly information.
- Analyzed sales data regularly to inform menu adjustments based on emerging trends or shifting customer preferences.
Risk Analyst
Merchant Lynx Services
07.2022 - Current
- Closed the highest number of fraudulent accounts within the team in the year 2023
- Successfully conducted training programs for agents resulting in performance enhancement and alignment with high-quality standards
- Identify risk patterns through analysis of transaction data
- Successfully monitored and analyzed daily merchant batch settlements queries to detect irregular patterns in transaction activity and initiated appropriate adverse action to mitigate loss
- Conducted over 500 risk investigations for fraudulent merchant accounts
- Analyze point of sale terminal processing for over 15,000 merchants.
- Prepared detailed reports on portfolio performance, highlighting areas of concern and suggesting possible solutions for improvement.
Operations Manager
Beach Hibiscus House Bed and Breakfast /Backyard Bar
04.2020 - 05.2021
- Cultivated a strong attention to detail, ensuring impeccable food quality, service standards, and strict adherence to health department regulations, resulting in consistently positive guest experiences and high satisfaction ratings
- Implemented effective inventory control measures, optimizing stock levels and minimizing wastage by 20%, resulting in improved cost efficiency and streamlined operations
- Managed all aspects of financial operations, including payroll, profit and loss (P&L) analysis, and food and beverage cost control, achieving a 15% reduction in overall operational costs while maintaining profitability targets
- Negotiated contracts with clients to maximize profitability, fostering strong and lasting relationships, and driving revenue growth through strategic partnerships and business development efforts
Education
Network Security Certificate - Cybersecurity
PC PROFESSOR
01.2022
Associate of Arts - Business Administration
Palm Beach State College
01.2010
Skills
- Project management
- Operational risk
- Operations management
- Microsoft office proficient
- Microsoft Excel
- Operational efficiency
Timeline
Operations Manager
HS273 LLC
06.2024 - Current
Risk Analyst
Merchant Lynx Services
07.2022 - Current
Operations Manager
Beach Hibiscus House Bed and Breakfast /Backyard Bar
04.2020 - 05.2021
Associate of Arts - Business Administration
Palm Beach State College
Network Security Certificate - Cybersecurity
PC PROFESSOR
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