Working Knowledge of MS Office Suite
Linda Goodwin
Retail Manager
Douglas,MA
Summary
Dynamic professional with a proven track record in customer service and store management at Family Convenience Center. Demonstrated leadership in boosting sales through effective merchandising and enhancing team performance. Skilled in training and development, with a strong focus on fostering positive employee relations and improving operational efficiency.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Family Convenience Center
09.2020 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Reconciled daily cash and deposit records, increasing accuracy, and reducing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Recruited, interviewed and hired new team members. Coaching them to ensuring smooth onboarding process and quicker adaptation to their roles.
- Developed strong working relationships with team members by cultivating positive rapport to boost company morale and promote employee retention.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours and throughout the day. Reduced call outs by 25%
- Conducted performance evaluations and provided constructive feedback to employees.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Maintaining professional demeanor by staying calm.
Administrative Clerk
Complete Staffing Solutions
06.2019 - 03.2020
- Held multiple positions within multiple companies, ranging from clerical work, AP/AR, Appointment setting, dispatching.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Loan Processor II
Residential Mortgage Services
03.2015 - 11.2018
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Checked packages for appropriate documentation.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for Underwriting.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
- Verified income, employment, credit reports. Ordered Tax transcripts through the IRS.
- Handled all conditions sent from Underwriting in order to close loan.
- Processed loans with various departments to ensure timely, accurate, complete files.
- Provided quick turnaround times to maintain fast paced schedule.
Education
High School Diploma -
Framingham High School
Framingham MASkills
- Customer service
- Store Management
- Merchandising
- Leadership
- Training and Development
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementCompany CultureHealthcare benefitsSoftware
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Assistant Manager
Family Convenience Center
09.2020 - 02.2025
Administrative Clerk
Complete Staffing Solutions
06.2019 - 03.2020
Loan Processor II
Residential Mortgage Services
03.2015 - 11.2018
High School Diploma -
Framingham High School
Similar Profiles
Van Anh Tran ThiVan Anh Tran Thi
Cashier Position at Family Mart Convenience StoreCashier Position at Family Mart Convenience Store
Patrick MemusiPatrick Memusi
Sales Assistant at Family Minimart Convenience StoreSales Assistant at Family Minimart Convenience Store
Bernard Aron ManibBernard Aron Manib
Store Keeper and Cashier at (Family Business) Convenience StoreStore Keeper and Cashier at (Family Business) Convenience Store