Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Linda Green

Canton

Summary

Dynamic Collections Representative at Synchrony Financial with a proven track record in effective negotiation and conflict resolution. Skilled in payment arrangements and utilizing automated dialer systems, I excel in enhancing customer satisfaction while achieving collection goals. Recognized for my collaborative approach and strong problem-solving abilities, I consistently deliver results in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Collections Representative

Synchrony Financial
02.2019 - Current
  • Assisted customers with account inquiries and payment processing.
  • Communicated effectively to resolve billing disputes and payment issues.
  • Learned and utilized company software for tracking collections activities.
  • Documented interactions in compliance with company policies and procedures.
  • Developed familiarity with collection laws and regulations to ensure compliance.
  • Collaborated with team members to streamline communication processes.
  • Participated in training sessions to enhance customer service skills.
  • Adapted quickly to new tools and technologies in fast-paced environment.
  • Processed payments on accounts and negotiated arrangements for future payments.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Handles over one hundred outbound and inbound calls daily with goal of collecting owed debt.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
  • Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
  • Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
  • Obtaining additional leadership skills through the Roadmap to Growth program to join Front Line Leadership team in the near future.

Cleaning Crew Supervisor

Advanced Touch Cleaning
01.2018 - 02.2019
  • Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
  • Trained and mentored staff on effective cleaning techniques and equipment usage.
  • Coordinated scheduling and task assignments to optimize team efficiency.
  • Conducted regular inspections to maintain high cleanliness standards across all sites.
  • Implemented process improvements that enhanced workflow and reduced downtime.
  • Managed inventory of cleaning supplies, ensuring availability for all teams.
  • Resolved customer concerns promptly, maintaining high satisfaction levels.
  • Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.

Shift Manager

Pizza Hut
07.2015 - 07.2017
  • Supervised daily operations ensuring adherence to safety protocols and quality standards.
  • Trained and mentored new staff on company procedures and best practices.
  • Coordinated scheduling and shift assignments to optimize workforce efficiency.
  • Implemented process improvements resulting in reduced downtime and increased productivity.
  • Managed inventory control ensuring availability of necessary resources for operations.
  • Resolved customer complaints swiftly enhancing overall service experience.
  • Collaborated with upper management to develop strategies for operational excellence.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Lead Teacher

Bright Horizons
05.2016 - 05.2017
  • Developed and implemented innovative lesson plans to enhance student engagement and learning outcomes.
  • Mentored junior teachers, providing guidance on classroom management and instructional techniques.
  • Collaborated with parents to address student needs and foster supportive home-school connections.
  • Evaluated student progress through assessments, adjusting teaching strategies to meet diverse learning styles.
  • Led professional development workshops for staff, focusing on curriculum enhancements and teaching methodologies.
  • Streamlined classroom operations by integrating technology tools, improving efficiency in administrative tasks.
  • Fostered a positive classroom environment that promoted respect, inclusivity, and academic achievement.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.

Lead Teacher

Premier Learning Academy
01.2013 - 05.2017
  • Developed and implemented innovative lesson plans to enhance student engagement and learning outcomes.
  • Mentored junior teachers, providing guidance on classroom management and instructional techniques.
  • Collaborated with parents to address student needs and foster supportive home-school connections.
  • Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
  • Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.

Lead Teacher/Coordinator and Mentor

Top Flight Kids Learning Center
12.2003 - 01.2013
  • Developed and implemented engaging lesson plans that fostered children's creativity and critical thinking skills.
  • Mentored and trained junior teachers, enhancing instructional techniques and classroom management strategies.
  • Collaborated with parents to support child development through regular communication and tailored educational activities.
  • Assessed student progress regularly, adapting teaching methods to meet diverse learning needs effectively.
  • Established positive classroom environments that encouraged collaboration, respect, and inclusivity among students.
  • Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Coordinated cross-functional teams to streamline project workflows and enhance communication.
  • Created a portfolio for the classrooms which led to NAEYC Accreditation throughout the ten years I was employed

Education

Associate of Arts - Early Childhood Education

Johnson County Community College
Overland Park, KS

High School Diploma -

Spring Hill High School
Spring Hill, KS
05-1989

Skills

  • Collaborative team member
  • Goal-oriented
  • Team collaboration
  • Mathematical proficiency
  • Effective negotiator
  • Payment arrangements
  • Automated dialer experience
  • Great phone demeanor
  • Friendly voice
  • Active listening
  • Telecommunications proficiency
  • Collections
  • Conflict resolution techniques
  • Proficiency in MIcrosoft Word

Accomplishments

Successfully completed a leadership program called Roadmap to Growth that sets the stage to become a Front Line Leader with Synchrony Bank.

Timeline

Collections Representative

Synchrony Financial
02.2019 - Current

Cleaning Crew Supervisor

Advanced Touch Cleaning
01.2018 - 02.2019

Lead Teacher

Bright Horizons
05.2016 - 05.2017

Shift Manager

Pizza Hut
07.2015 - 07.2017

Lead Teacher

Premier Learning Academy
01.2013 - 05.2017

Lead Teacher/Coordinator and Mentor

Top Flight Kids Learning Center
12.2003 - 01.2013

Associate of Arts - Early Childhood Education

Johnson County Community College

High School Diploma -

Spring Hill High School

Similar Profiles

CREATE PROFILE