Linda Guerrero
Canton,GA
Summary
Seasoned Registered Service Manager bringing 12 years of Financial Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Client Service Manager
Wilder Wealth Strategies LLC
2015.08 - Current
- Complete and submit all applications to appropriate company. Follow up on processing and transfers with the goal of efficiency.
- Manage CRM system, providing all entry of client interaction, task assignment and future follow up, ensuring system is updated with existing and new client information along with ongoing monitoring. Running CRM reports on specific product/account for the purpose of prospecting.
- Handle servicing of existing client accounts (account maintenance, beneficiary update, address change, name change, money movement, RMD distribution, periodic withdrawal, periodic contribution)
- Handle new account opening, closing, and transferring of qualified and non-qualified accounts (initiate rollovers of IRA's 401k's, annuity, pension plans and 1035 exchange).
- Gather client information for applications and forms while ensuring accuracy.
- Resolve application issues and "not in good order" paperwork with quick resolution to ensure timely processing.
- Track advisor/agent licenses to ensure proper securities license and/or appointments in specific states where business is conducted.
- Prepare advisor/agent for client meeting with all current account details and past performance.
Licensed Client Service Associate
Moore Wealth Management LLC
2011.02 - 2014.07
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Complete and process all applications and submit to appropriate company. Follow-up on pending applications, transfers, and money movements
- Assisted in retention of high-value clients through proactive communication and exceptional service delivery.
- Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
- Ensured timely processing of transactions, reducing errors and improving overall client satisfaction levels.
- Communicated with clients regarding account services, statements, and balances.
- Prepared customized reports that highlighted key performance indicators in order to prepare advisor for client meetings.
- Use Morningstar software to prepare and submit database statistics, graphs and charts to accurately track financial movements.
- Maintained and managed customer files and CRM such as Redtail and Salesforce.
- Responded to customer calls and emails to answer questions about products and services.
- Schedule client meetings with advisor/agent.
Education
High School Diploma -
North High School
Evansville, IN05.1987
Associate of Arts - Interior Design
Ivy Tech Community College of Indiana
Evansville, IN05.1990
Skills
- Positive Attitude
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Reliable and Responsible
- Process and Task driven
- Strong follow-through
Certification
• Financial Securities License Series 6
• Financial Securities License Series 63
• Georgia Insurance License Life and Health
Timeline
Registered Client Service Manager
Wilder Wealth Strategies LLC
2015.08 - Current
Licensed Client Service Associate
Moore Wealth Management LLC
2011.02 - 2014.07
High School Diploma -
North High School
Associate of Arts - Interior Design
Ivy Tech Community College of Indiana
• Financial Securities License Series 6
• Financial Securities License Series 63
• Georgia Insurance License Life and Health
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