
Mass Mutual/Empower retirement employee with 22 years in Retirement Services in Defined Benefits. Experienced in interpretation of plan documents, calculation of retirement benefits, administration of retirement benefits. Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations. Additional professional experience in bookkeeping, office management, property management, and other business environments requiring accuracy, attention to detail, computer skills, and the ability to deal effectively with management, co-workers, and the public. Strong mathematical aptitude and interpretive skills. Well organized, motivated, hardworking, able to learn new skills quickly and coordinate many simultaneous activities within a high pressure and fast-paced environment.