Summary
Overview
Work History
Education
Skills
Timeline
Generic

LINDA GULLUNI

Palmer,MA

Summary

Mass Mutual/Empower retirement employee with 22 years in Retirement Services in Defined Benefits. Experienced in interpretation of plan documents, calculation of retirement benefits, administration of retirement benefits. Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations. Additional professional experience in bookkeeping, office management, property management, and other business environments requiring accuracy, attention to detail, computer skills, and the ability to deal effectively with management, co-workers, and the public. Strong mathematical aptitude and interpretive skills. Well organized, motivated, hardworking, able to learn new skills quickly and coordinate many simultaneous activities within a high pressure and fast-paced environment.

Overview

2027
2027
years of professional experience

Work History

Client Service Manager

Empower Retirement
Hartford, CT
01.2021 - 07.2026
  • Managed client relationships for retirement plans by serving as the primary point of contact for plan sponsors, advisors, and third-party administrators, ensuring exceptional service, timely issue resolution, and high client satisfaction.
  • Coordinated retirement plan administration by partnering with cross-functional teams, including operations, funding, compliance, and deconversion, to deliver accurate plan administration, reporting, regulatory compliance, and client deliverables.
  • Provided consultative support on Defined Benefit (DB) and retirement plan operations, proactively identifying client needs, managing escalated inquiries, supporting audits, and ensuring adherence to plan provisions and IRS/DOL requirements.
  • Strengthened client retention by building trusted relationships, leading client meetings, streamlining processes, and promoting best practices that improved operational efficiency, service delivery, and overall client experience.

Pension Benefit Analyst/ Team Lead - Defined Benefits, Retirement Services

MassMutual Life Insurance Company/ Empower Retirement
Springfield, MA
2017 - 2021
  • 2017-worked in the PRT division as a benefit analyst.
  • 2018 became Team Lead in the active DB plans division. This role is an addition to my Benefit Analyst role. I am responsible for a team of 4. I run the team meeting and provide direction of what work needs to be done, where priorities should be, and answer any calculation or procedure question when needed.
  • Interpreted varied contract and plan documents, procedures and calculation notes
  • Calculated, analyzed, and administered benefits under provisions of qualified group pension plans, including with some of the largest clients in Defined Benefits
  • Involved in numerous team projects, including time efficiency for benefit processing

Bookkeeper / Office Manager

Energy Savers of America, Inc.
01.2012 - 01.2017
  • A/P, A/R, billing, bank reconciliation, post payments, prepare bank deposits and process credit card transactions using QuickBooks
  • Greet numerous visitors, including customers and vendors, answer phone calls and emails
  • Interview candidates, process new employees
  • Submit building permits to multiple cities and towns
  • Manage rental agreements, rental schedules
  • Maintain the rental website

Pension Benefit Analyst/ Team Lead - Defined Benefits, Retirement Services

MassMutual Life Insurance Company
Springfield, MA
01.1998 - 01.2012
  • Interpreted varied contract and plan documents, procedures and calculation notes
  • Calculated, analyzed, and administered benefits under provisions of qualified group pension plans, including with some of the largest clients in Defined Benefits
  • Involved in the implementation of AWD for automated processing of benefits and record keeping
  • Manually calculated benefits prior to the implementation of DB-Online production using LVadmin.
  • Data entered onto the participant accounting system (PAS).
  • Involved in numerous team projects, including time efficiency for benefit processing
  • Volunteered as a math tutor through MassMutual's mentoring program

Education

Certificate - Quality Control applications, principles, and metrology

Springfield Quality Control Technologies
Springfield, MA

Business Administration courses

Holyoke Community College
Holyoke, MA

Skills

  • Retirement Services
  • Defined Benefits
  • Benefit Calculations
  • Defined Benefit (DB) Plan Administration
  • Retirement Plan Administration
  • Client Relationship Management
  • Client Service & Retention
  • Regulatory Compliance (IRS & DOL)
  • Plan Sponsor Support
  • Third-Party Administrator (TPA) Coordination
  • Cross-Functional Collaboration
  • Consultative Client Support
  • Escalation Management
  • Process Improvement
  • Report Generation & Analysis
  • Microsoft Excel
  • Project Coordination

Timeline

Client Service Manager

Empower Retirement
01.2021 - 07.2026

Bookkeeper / Office Manager

Energy Savers of America, Inc.
01.2012 - 01.2017

Pension Benefit Analyst/ Team Lead - Defined Benefits, Retirement Services

MassMutual Life Insurance Company
01.1998 - 01.2012

Business Administration courses

Holyoke Community College

Pension Benefit Analyst/ Team Lead - Defined Benefits, Retirement Services

MassMutual Life Insurance Company/ Empower Retirement
2017 - 2021

Certificate - Quality Control applications, principles, and metrology

Springfield Quality Control Technologies
LINDA GULLUNI