Linda Hall
Auburn Hills,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Quality Auditor
Jabil Circuit
Auburn Hills
12.2017 - Current
- Maintained all relevant documents related to inspections and audits in an organized manner.
- Facilitated training sessions on Quality Assurance topics such as SPC, Six Sigma.
- Recommended changes in products or processes to improve quality levels.
Production Worker
General Motors
Pontiac
06.2016 - 05.2017
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Identified defective parts or components and removed them from production line.
- Adhered strictly to established guidelines and procedures while performing duties.
- Reported any issues to supervisor immediately for resolution.
- Operated forklift to move materials and finished products within warehouse.
Containment Specialist
US Farathane
Orion, MI
12.2014 - 06.2016
- Maintained accurate records of customer interactions and feedback.
- Reviewed documents for accuracy prior to submission or publication.
- Coordinated with other departments to ensure efficient workflow processes.
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Customer Service Rep
Allegra Direct
Troy
04.2014 - 12.2014
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Para Professional
PESG
Multiple cities in MI
09.2012 - 06.2014
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Administered assessments to determine student's academic performance levels.
- Provided guidance to students in the classroom setting.
- Helped implement behavior management strategies for individual students.
- Applied positive reinforcement to redirect negative behaviors.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
Telemarketer
Live Ops
Work from home
06.2012 - 12.2013
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Recorded accurate notes about each conversation into company database for future reference.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Handled inbound telephone calls from interested customers.
- Provided timely, courteous, and knowledgeable responses to information requests.
At home Customer Service Rep
Convergys
09.2011 - 01.2012
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided accurate information about products and services to customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Material Handler
Chrysler
Sterling Heights, MI
10.1995 - 03.2008
- Performed regular cycle counts to ensure accuracy of inventory records.
- Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
- Ensured compliance with safety regulations while operating material handling equipment.
- Inspected materials for any damages or defects upon receipt.
- Loaded and unloaded trucks with appropriate material handling equipment.
- Utilized forklift to move inventory items.
- Packed boxes and stock using organizational guidelines.
Education
Associate (Management Development) -
Oakland Community College
08.2012
Skills
- Conducting computer aided personal interviews
- Conducting over the phone surveys
- Keeping accurate records
- Meeting and interacting with a diversity of people daily
- Strong working knowledge of Microsoft Word, Excel and Access
- Typing, filing, faxing and using copy machine
- Market Community Programs department's events, classes, etc
- Perform health screenings (blood pressure, glucose, and cholesterol)
- Medical terminology
- Entering client medical information into database
- Problem-Solving
- Raw Materials Inspection and Testing
- Complaint resolution
- Scheduling
- Data Entry
- Microsoft PowerPoint
Timeline
Quality Auditor
Jabil Circuit
12.2017 - Current
Production Worker
General Motors
06.2016 - 05.2017
Containment Specialist
US Farathane
12.2014 - 06.2016
Customer Service Rep
Allegra Direct
04.2014 - 12.2014
Para Professional
PESG
09.2012 - 06.2014
Telemarketer
Live Ops
06.2012 - 12.2013
At home Customer Service Rep
Convergys
09.2011 - 01.2012
Material Handler
Chrysler
10.1995 - 03.2008
Associate (Management Development) -
Oakland Community College