Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Linda Hall

Pflugerville,TX

Summary

Accomplished professional with extensive experience in office management and team leadership, delivering exceptional executive support to streamline business operations. Demonstrates strong troubleshooting skills and a detail-oriented approach, adept at managing multiple priorities effectively. Proficient in accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for outstanding customer service and collaborative teamwork.

Overview

26
26
years of professional experience

Work History

Director of Charities & Sales Concierge Director

White Knight Pest Control
Buda, TX
10.2023 - Current
  • Implemented systems for tracking progress on key initiatives or projects.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Formed and sustained strategic relationships with clients.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Established performance metrics and evaluated staff to promote continuous improvement.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Led cross-functional teams to drive project completion within budget and deadlines.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Identified opportunities for improvement in operational performance metrics.

Director of Corporate Office Operations

White Knight Pest Control
Buda, TX
01.2021 - Current
  • Company Overview: Top 20 fastest growing pest control companies in the country
  • Developing and implementing new training program for all corporate office staff
  • Responsible for employee 'experience' and retention
  • Creating job descriptions for all corporate office positions
  • Developing and maintaining relationships with outside Vendors i.e RingCentral, PestRoutes and Target Products
  • Responsible for maintaining a good standing with the BBB
  • Overseeing and managing a 50 person office with 5 departments, and 6 managers. Departments include Correspondence, Collections, Sales (the first year), Billing, Routing, Customer Retention (the first four years), and Customer Service Call Center.
  • Inside the collections department, responsible for collecting on all accounts aged from 1 to 110 days, then submitted to third-party collections.
  • Liaison between office and sales/field teams.
  • During my time, we opened three new locations and are currently opening a fourth.
  • Organizational restructure: incorporating new positions.
  • Defining, implementing, and revising operational policies and guidelines.
  • Ensure the staff follows organizational policies and procedures.
  • Making sure staff receives training and support to conduct their jobs efficiently.
  • Coordinating cost saving with outside vendors i.e RingCentral/ContactCenter.
  • Troubleshoot issues with computers and phone systems.
  • Maintain constant communication with company executives (CEO and VP), as well as the executive management team, staff, and vendors, to ensure the proper operations of the organization.
  • Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
  • Actively pursue strategic and operational objectives.
  • Track and forecast staffing requirements.
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including the setup and implementation of career development plans for all direct reports, and problem resolution.
  • Analyze company policies, procedures, and processes, and develop innovative ways to streamline them.
  • Assigned work based on predetermined service levels and expectations.
  • I started as an office manager with 12 employees.
  • Researched, hired, and onboarded RingCentral/ContactCenter for the call center.
  • Responsible for the safety, health, and wellness of office staff during COVID.
  • Developed COVID health and safety protocols.
  • Seamlessly and efficiently transitioned office staff from working in person to working remotely for approximately. 18 months without interruption in customer service or support.
  • Coordinated resources across departments to maximize productivity levels.
  • Identified opportunities for improvement in operational performance metrics.
  • Enhanced customer satisfaction through the development of service improvement initiatives.
  • Established performance metrics and evaluated staff to promote continuous improvement.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Led cross-functional teams in the development of innovative solutions to complex problems.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Implemented new technologies to streamline processes and enhance productivity.
  • Assessed employee performance against established benchmarks or targets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Corporate Office Manager

White Knight Pest Control
Buda, TX
01.2015 - Current
  • Responsible for employee 'experience' and retention
  • Developing and maintaining relationships with outside vendors, i.e., RingCentral, PestRoutes, and Target Products.
  • Responsible for maintaining a good standing with the BBB.
  • Prepared payroll for office staff.
  • Managing personnel (up to 40 employees).
  • Developed, implemented, and maintained quality assurance protocols.
  • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including the setup and implementation of career development plans for all direct reports, and problem resolution.
  • Implement company policies, procedures, and processes.
  • Lead a team of employees, in addition to driving growth and maintaining the day-to-day operations of the company.
  • Maintaining a call center average service level of 94% or above.
  • Hiring, firing, and disciplinary actions.
  • Delegating duties and responsibilities as needed.
  • Recruiting new employees.
  • Acting as HR for the office.
  • Mediate employee disputes.
  • Proven success in managing multiple departments to maximize productivity.
  • Ability to develop and maintain an environment of trust, diversity, and inclusion.
  • Manage timely data collection to update operations metrics, to achieve productivity targets.
  • Implement company policies, procedures, and processes.

Technology Program Manager

United Way – Capital Area
01.2007 - 01.2008
  • Developed and maintained websites for corporate/company annual giving campaigns
  • Created reports tracking participation
  • Developed training on how to run a successful campaign for external customers such as Samsung, Dell and IBM
  • Developed training for UWCA employees on how to utilize the tools and reports to improve campaign giving
  • Worked closely with Marketing, HR and other departments to organize events, information and training
  • Developed ways to integrate existing systems to better utilize company assets

Executive Assistant to the CEO

Lynd Development
01.2006 - 01.2007
  • Managed all aspects of the office
  • Including initial set up; ordering of office equipment, furniture and supplies
  • Worked closely with interior decorator
  • Answered all incoming calls and scheduled appointments
  • Scheduled all travel and lodging for employees
  • Responsible for reconciling and submitting expense reports for executives
  • Vendor relations and customer interface
  • Responsible for preparing printed documents for proposals and perspectives
  • Developed and implemented all office policies and procedures

Analyst

Dell Financial Service
01.1999 - 01.2005
  • Observed the need for the Customer Advocate roll in SMB, created the position
  • Coached/managed a team of 8 employees
  • Established new servicing model for Mid Market Customers
  • Helped determine the long-term model for Mid Market servicing, freed up significant time for sales reps to concentrate on sales rather than CS issues, established the basis for the POD dept
  • Established escalations contacts with depts within DFS /Dell to insure timely resolutions
  • Acted as liaison to Sr Management and Executive Services and resolved escalated CS issues by working with other depts within DFS
  • Worked in-depth customer account reconciliations
  • Created a Lease Representative Reference Guide to streamline communication channels
  • Designed and oversaw the creation of a system to provide timely and flexible reporting for management, track trends, and provide for future expansion
  • Participated in BPI projects
  • Proficient with Excel, PowerPoint, Microsoft Word and Outlook
  • Ensure all projects are staffed and executed flawlessly
  • Prepared correspondence in email and written form
  • Liaison to Sr Management and Executive Services and resolved escalated issues by working with other depts within DFS
  • Trained new hires
  • Managed scheduling for 13 people in 'creative' scheduling system
  • Used Thompson Epicware software
  • Managed spreadsheets
  • Initiated communication between D&B and CS
  • Initiated set up for partial pay accounts
  • Saved DFS money and man-hours by designing more efficient electronic communication channels over phone and paper communications
  • Developed and implemented tracking for BSD accounts that tracked the forms to completion
  • Responsible for account adjustments and running infotrieves in Infolease
  • Contacted customers as needed to gather information for forms processing
  • Received and audited all AutoPay forms
  • Processed business leases
  • Audited forms that were crucial to the front end of leasing sales
  • Liaison between sales representatives and leasing representatives, and lease reps and customers

Education

High School - Various College level courses including Word, Excel, Access, Contract Negotiation, Organizational, Management, and Personal Development

Timberline High School
Olympia, Washington

Skills

  • Decision-making
  • Staff management
  • Rules and regulations
  • Program management
  • Relationship building
  • Talent acquisition
  • Conflict resolution
  • Team collaboration
  • Information technology management
  • Human resources management
  • Company guidelines
  • Strategies and goals
  • Business strategy
  • Crisis management
  • Financial management
  • Performance management
  • Hiring and retention
  • Analytical thinking
  • People management
  • Organizational development
  • Resource allocation
  • Project coordination
  • Task delegation
  • Process improvement
  • Operations management
  • Project management
  • Verbal and written communication
  • Problem-solving
  • Corporate communications
  • Coaching and mentoring
  • Client relations
  • Fundraising events
  • Team management
  • Cross-functional team leadership

References

Available upon request.

Timeline

Director of Charities & Sales Concierge Director

White Knight Pest Control
10.2023 - Current

Director of Corporate Office Operations

White Knight Pest Control
01.2021 - Current

Corporate Office Manager

White Knight Pest Control
01.2015 - Current

Technology Program Manager

United Way – Capital Area
01.2007 - 01.2008

Executive Assistant to the CEO

Lynd Development
01.2006 - 01.2007

Analyst

Dell Financial Service
01.1999 - 01.2005

High School - Various College level courses including Word, Excel, Access, Contract Negotiation, Organizational, Management, and Personal Development

Timberline High School

Similar Profiles

CREATE PROFILE
Linda Hall