Linda Hamill
Battle Creek,MI
Summary
Enthusiastic and personable professional with a proven track record in customer service, management, and analytic roles. Known for my warm demeanor and exceptional interpersonal skills, I excel at creating positive and welcoming experiences for clients and colleagues alike. My ability to connect with people, coupled with strong organizational and problem-solving abilities, ensures efficient and effective service delivery. Skilled in de-escalating customer complaints, encouraging employee growth and retention, and forward-thinking, resolution-based problem solving, I am passionate about fostering a friendly and professional environment. These qualities make me an ideal candidate for any customer-facing position.
Overview
40
40
years of professional experience
Work History
Office Manager
Stone Horses By Volo Artem
01.2024 - Current
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales and Marketing Manager
The Peter Stone Horse Company
07.2020 - 01.2024
- Provided the ability to adapt to multiple roles within this small firm's management of the company, including HR/Payroll, fraud review and intervention, and office management.
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
Managed revenue models, process flows, operations support, and customer engagement strategies. - Aligned company goals with customer outcomes, and increased satisfaction by automating contact management systems.
Managed accounts to retain existing relationships, and grow share of business. - Played a role in assisting with the sale of the company, ensuring a smooth and successful transaction, while maintaining uninterrupted operations.
Owner/Operator
Handmade & Handpicked Boutique
04.2012 - 06.2021
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Developed new wholesale and retail customers through direct advertising and promotional campaigns.
- Prepared annual budgets and monitored financial objectives.
- Managed day-to-day business operations.
Claims Adjuster
Hastings Mutual Insurance Company
07.1992 - 02.1995
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Economic Analyst
Michigan House Fiscal Agency
04.1985 - 09.1990
- Translated economic evidence-based findings into comprehensible narrative to communicate policy and project development.
- Studied economic and statistical data.
- Identified trends in State policies and economics to assist House of Representatives members with key decision making.
- Delivered political subject matter expertise to government representatives and civic officials.
- Worked and developed database analytical tools for DHS to better serve the funding review for the House of Representatives.
Education
Bachelor of Arts - Insurance And Risk Management
Olivet College
Olivet Michigan 05-1992
Associate of Science - Political Science & Psychology
Michigan State University
East Lansing, MI05-1988
Skills
- Exceptional verbal and written communications
- Business growth and retention
- Project Management
- Complaint Resolution
- Microsoft Office
- Shopify Administration
Timeline
Office Manager
Stone Horses By Volo Artem
01.2024 - Current
Sales and Marketing Manager
The Peter Stone Horse Company
07.2020 - 01.2024
Owner/Operator
Handmade & Handpicked Boutique
04.2012 - 06.2021
Claims Adjuster
Hastings Mutual Insurance Company
07.1992 - 02.1995
Economic Analyst
Michigan House Fiscal Agency
04.1985 - 09.1990
Bachelor of Arts - Insurance And Risk Management
Olivet College
Associate of Science - Political Science & Psychology
Michigan State University
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