Linda Hamilton
Albuquerque,NM
Summary
To obtain a position allowing me to utilize my wide range of nursing skills. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families as well as physicians and ancillary hospital staff through empathetic communication, respectful attitude and excellent customer service.
Overview
36
36
years of professional experience
Work History
RN Case Manager
Lovelace Medical Center
09.2012 - 08.2022
- Utilized professional nursing skills in the discharge planning process involving the patient, family, and a team of health care professionals working together to plan for the continuing care needs of the patient.
- Identified patients at risk for adverse outcomes and determined patient needs to ensure a smooth transition from one level of care to another.
- Additional duties included: facilitate transfer of the patient from one level of care to another while maintaining continuity of care (i.e. hospital to home, hospital to extended care facility or other appropriate care facility).
- Assessed patient and family needs for post-hospital care making referrals to appropriate community resources.
- Assisted patients and families in making appropriate post-hospital plans taking into account the patient’s goals, financial and legal aspects, as well as medical recommendations for the patient.
- Proficient knowledge of community resources available with regard to hospital discharge planning.
RN Case Manager
IU Health Ball Memorial Hospital
09.2010 - 08.2011
- Utilized professional nursing skills in the discharge planning process involving the patient, family, and a team of health care professionals working together to plan for the continuing care needs of the patient
- Identified patients at risk for adverse outcomes and determined patient needs to ensure a smooth transition from one level of care to another
- Additional duties included: facilitate transfer of the patient from one level of care to another while maintaining continuity of care (i.e hospital to home, hospital to extended care facility or other appropriate care facility)
- Assessed patient and family needs for post-hospital care making referrals to appropriate community resources
- Assisted patients and families in making appropriate post-hospital plans taking into account the patient’s goals, financial and legal aspects, as well as medical recommendations for the patient
- Proficient knowledge of community resources available with regard to hospital discharge planning.
Case Manager
UnitedHealth Group, AmeriChoice Indiana
01.2008 - 07.2008
- New York Health Plan, Medicaid
- Telephonically engaged members to take part in a chronic disease management program
- Assessed members’ current health status, understanding of their disease processes and access to care in order to identify problems or barriers that may have existed
- Identified and implemented interventions and resources in order to assure that members were receiving the best health care available.
Trainer
UnitedHeatlh Group, AmeriChoice Indiana
09.2004 - 12.2007
- Indiana Chronic Disease Management Program
- Conducted training for newly hired, non-clinical employees, delivering ongoing refresher training based on developmental need
- Also train as required for any program and/or system enhancements
- Redeveloped entire training program, created new training manuals & multiple job aids
- Changed training processes to assure increased retention of information
- Evaluated member referrals for possible escalation to outside nursing personnel.
Application Specialist/MIDAS System Manager
Cardinal Health System
04.1998 - 05.2004
- Managed newly obtained medical database
- This entailed development of individual system modules, general system maintenance, testing and security of database
- Compiled and validated data to create reports for various hospital departments
- Developed training materials, conducting training for all users as well as providing follow-up support
- Served as liaison between ACS MIDAS+ and various departments within the hospital including the pharmacy and Information Systems.
Utilization Review Nurse
Cardinal Health System
05.1996 - 04.1998
- Utilized appropriate criteria to conduct inpatient evaluations for length of stay based on severity of illness and intensity of service.
Registered Nurse
Cardinal Health System
01.1995 - 04.1996
- Medical/Surgical Unit
- Provided direct patient care on a large, and extremely busy Medical/Surgical unit
- This included charge nurse duties.
Unit Secretary
Cardinal Health System
08.1986 - 12.1994
- Coordinated day-to-day workings of a Medical/Surgical unit
- This involved dealing directly with patients and their families, physicians, nurses and various other hospital personnel.
Education
Bachelor of Science - Nursing
Ball State University
1994
Skills
- Mental, Physical and Medical Assessments
- Acute and Rehabilitative Care
- Patient Discharging
- EMR Systems
- Medication Side Effect Knowledge
- Staff Training
Timeline
RN Case Manager
Lovelace Medical Center
09.2012 - 08.2022
RN Case Manager
IU Health Ball Memorial Hospital
09.2010 - 08.2011
Case Manager
UnitedHealth Group, AmeriChoice Indiana
01.2008 - 07.2008
Trainer
UnitedHeatlh Group, AmeriChoice Indiana
09.2004 - 12.2007
Application Specialist/MIDAS System Manager
Cardinal Health System
04.1998 - 05.2004
Utilization Review Nurse
Cardinal Health System
05.1996 - 04.1998
Registered Nurse
Cardinal Health System
01.1995 - 04.1996
Unit Secretary
Cardinal Health System
08.1986 - 12.1994
Bachelor of Science - Nursing
Ball State University
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