Linda Harbour
Woolwine,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Insighttextiles, LLC
Stuart, VA
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Research and Development Assistant
Insighttextiles, LLC
Stuart, VA
01.2023 - Current
- Developed strategies for improvement of existing products and services.
- Analyzed data from various sources, including market trends, customer feedback, and competitor activities.
- Assisted in the development of detailed reports on research findings.
- Collaborated with other departments to ensure that all relevant information was incorporated into research projects.
- Assisted in the preparation of materials needed for regulatory approval applications.
- Maintained an up-to-date database of research findings and results.
- Performed cost and benefit analyses on proposed projects prior to implementation.
- Coded and verified data in accordance with specified research protocol and coding procedures, entering data into computer database for subsequent analysis.
Purchasing/Administrative Assistant
Insighttextiles, LLC
Stuart, VA
02.1994 - Current
- Assisted with the preparation of purchase orders, contracts and other documents related to purchasing activities.
- Compiled and maintained records of items purchased, costs, delivery, product quality or performance and inventories.
- Researched discrepancies between invoices and purchase orders.
- Maintained accurate records of all purchases made by the organization.
- Conducted research to obtain competitive pricing from vendors and suppliers for materials needed by the organization.
Education
High School Diploma -
Patrick Henry Community College
Martinsville, VATimeline
Customer Service Representative
Insighttextiles, LLC
02.2023 - Current
Research and Development Assistant
Insighttextiles, LLC
01.2023 - Current
Purchasing/Administrative Assistant
Insighttextiles, LLC
02.1994 - Current
High School Diploma -
Patrick Henry Community College