LINDA HARDAWAY
McDonough,GA
Summary
Adept at transforming customer interactions into memorable experiences, I excelled as a Customer Service Representative at TSYS, mastering dispute resolution and account management. My blend of empathetic communication and precise data entry significantly enhanced client satisfaction, setting a new standard for service excellence within the team.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
TSYS
COLUMBUS, GA
02.2019 - 05.2019
- Provided accurate information about products and services to customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Salesperson
AT&T
Tucker, GA
01.2001 - 04.2014
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated deals and handled complaints or objections.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Acquired new customers and identified unique needs to deliver relevant products.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Generated new business opportunities through cold calling campaigns.
Education
High School Diploma -
CALUMET HIGH SCHOOL
Chicago, IL05-1971
Skills
- Research
- Account updating
- Dispute resolution
- Account management
- Assertiveness
- Documentation
- Adaptive team player
- Empathy and patience
- Paperwork processing
- Customer service
- Verbal and written communication
- Strong teamwork
- Data entry
Timeline
Customer Service Representative
TSYS
02.2019 - 05.2019
Salesperson
AT&T
01.2001 - 04.2014
High School Diploma -
CALUMET HIGH SCHOOL
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