Summary
Overview
Work History
Education
Skills
Timeline
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Linda Harder

Yucaipa,CA

Summary

Dynamic professional with extensive experience in customer service and operations management at Speedway Gas Station. Proven ability to enhance customer satisfaction through effective problem-solving and cash management. Skilled in staff training and organizational efficiency, consistently exceeding performance metrics while fostering a collaborative team environment. Proficient in POS systems, Lottery Terminal and Electronic Safe operations.

.Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Professional attendant prepared for this role with focus on delivering excellent customer service and efficient operations. Skilled in maintaining clean and safe work environment, supporting team collaboration, and adapting to changing needs. Reliable and capable of handling various tasks including cash handling and customer assistance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Speedway Gas Station
07.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Crew Member

Del Taco
01.2020 - 07.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Warehouse Worker

Amazon Ont 2
01.2018 - 06.2019
  • Consistently lifted materials weighing as much as 30 pounds.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Promoted a safety-first culture by providing ongoing coaching, feedback, and support to staff members.
  • Monitored safety practices of new and existing employees.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Contributed to the development of company policies on hazardous materials handling, storage, and disposal to ensure regulatory compliance.
  • Increased team efficiency by developing streamlined inspection processes for hazardous materials storage facilities.
  • Supported incident investigations involving hazardous materials exposure or release, contributing valuable insights to improve prevention measures.
  • Reduced environmental impact with timely detection of hazardous material leaks and spills during routine inspections.

Warehouse Worker

Amazon Ont 6
04.2017 - 01.2018
  • Consistently lifted materials weighing as much as 30 pounds.
  • Operated equipment while observing standard safety procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Assisted with training new hires
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.

Education

GED -

Yucaipa Adult School
Yucaipa, CA

Skills

  • Customer service and engagement
  • Problem-solving
  • Decision-making
  • Orientation and training
  • Reporting and documenting
  • Multitasking Abilities
  • Organizational skills
  • Staff training
  • POS systems operations
  • Cash management
  • Quality control
  • RF scanning devices

Timeline

Assistant Manager

Speedway Gas Station
07.2020 - Current

Crew Member

Del Taco
01.2020 - 07.2020

Warehouse Worker

Amazon Ont 2
01.2018 - 06.2019

Warehouse Worker

Amazon Ont 6
04.2017 - 01.2018

GED -

Yucaipa Adult School

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