Overview
Work History
Education
Skills
Timeline
Generic

Linda Harris

Waverly,OH

Overview

19
19
years of professional experience

Work History

CSR

Genesis Respiratory
03.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Receiving Clerk

Walmart
07.2015 - 04.2019
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained tidy, organized and safe work area to comply with cleanliness standards.
  • Regularly reviewed invoices and double-checked orders.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Collaborated with other departments to resolve potential incoming shipment issues.
  • Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
  • Properly labeled and stored goods in safe area to provide identification and avoid losses.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.

Lawn and Garden Department Manager

Walmart
07.2011 - 07.2015
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Maintained walkways and paths throughout gardens for safe navigation.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Identified and controlled pests and diseases to keep gardens healthy.
  • Assisted with plant sales and community garden initiatives to promote business and educate public about gardening.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Lawn and Garden Associate

Walmart
03.2004 - 07.2011
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
  • Helped customers choose optimal trees, shrubs, and flowers based on current needs.
  • Created special clearance racks to move older, out-of-season and less attractive plants quickly.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Reset garden center to incorporate popular new seasonal plants for customers.

Education

High School Diploma -

Minford High School
Minford, OH
05.1988

Skills

  • Microsoft Dynamics
  • Cultural Sensitivity
  • Plates Presentation
  • Customer Service
  • Active Listening
  • Conflict Resolution
  • Time Management
  • Managing Multiple Tasks
  • Filing
  • Customer Relations
  • Money Handling Abilities
  • Credit Card Payment Processing
  • Critical Thinking
  • Prioritization

Timeline

CSR

Genesis Respiratory
03.2021 - Current

Receiving Clerk

Walmart
07.2015 - 04.2019

Lawn and Garden Department Manager

Walmart
07.2011 - 07.2015

Lawn and Garden Associate

Walmart
03.2004 - 07.2011

High School Diploma -

Minford High School

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