Linda Harris
Cranford,NJ
Summary
Self-starting professional with thirty years of proven experience leading data entry projects and personnel. History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations.
Overview
36
36
years of professional experience
Work History
Marketing Supervisor
The New York Times
12.1999 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Developed campaigns, led design, and tracked results.
- Attended customer meetings, trade shows and conferences as company representative.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Upheld client satisfaction by designing accurate and detailed timelines for services and alerting clients of changes.
Customer Service Representative Manager
Her Game 2
01.2004 - 08.2008
- Developed and implemented customer service policies and procedures.
- Managed customer service budgets for cost-effective staff and resource allocation.
- Implemented company policies and procedures for professional, cohesive customer care.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Created reporting systems to track customer service performance and improve insight.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Assessed customer service data to identify and address improvement opportunities.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Developed and implemented customer service policies and procedures
- Led customer service projects to address and achieve key business objectives
- Onboarded and trained customer representatives to meet performance and service goals
- Developed customer service initiatives to improve performance and uplift satisfaction scores
- Managed customer service budgets for cost-effective staff and resource allocation
- Measured and improved customer satisfaction through feedback surveys and analysis
- Implemented customer service policies and procedures for consistent performance standards
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Managed over 50 customer calls per day and Increased sales by 10%.
Office Administrative Assistant
IBM
01.1988 - 12.1990
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Created and updated records and files to maintain document compliance
Education
City College of San Francisco
San Francisco, CAHigh School Diploma -
Woodlands Senior High School
Hartsdale, NY06.1986
Skills
- Workforce Management
- Customer Service
- Clear oral/written communication
- Data Entry
- Call Management
- Scheduling
- Product Knowledge
- Problem Resolution
- Administrative Support
- Office Management
Timeline
Customer Service Representative Manager
Her Game 2
01.2004 - 08.2008
Marketing Supervisor
The New York Times
12.1999 - Current
Office Administrative Assistant
IBM
01.1988 - 12.1990
City College of San Francisco
High School Diploma -
Woodlands Senior High School
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