Summary
Overview
Work History
Education
Skills
Career Summary
Timeline
Generic

Linda Harris

Pensacola

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Alorica
Pensacola
04.2013 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Sales/Accounts Receivable Clerk

Glove Cleaner & Safety Products
Plainville
08.2007 - 07.2012
  • Attended weekly team meetings to review performance goals and objectives.
  • Educated customers about products and services offered by the company.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.

Education

Medical Billing And Coding -

Lincoln Technical Institute
Brockton, MA
04-2008

High School Diploma -

Boston Technical High School
Dorchester, MA
06-1987

Skills

  • Customer service
  • Problem solving
  • High-energy attitude
  • Call center experience
  • Active listening
  • Billing procedures
  • Communication skills
  • Time management

Career Summary

  • 30 plus years of Customer Service
  • Perform Tasks with enthusiasm and efficiency
  • Complete assignments in a timely and accurate manner
  • Works well Independently as well as collaboratively in a team environment
  • Reputation for exceptional customer relations: easily establishes trust and rapport with public, demonstrating good listening skills and compassion
  • Strong problem solving abilities and with the ability to follow through

Timeline

Customer Service Representative

Alorica
04.2013 - Current

Sales/Accounts Receivable Clerk

Glove Cleaner & Safety Products
08.2007 - 07.2012

Medical Billing And Coding -

Lincoln Technical Institute

High School Diploma -

Boston Technical High School

Similar Profiles

CREATE PROFILE