Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Linda Heatley

Roseburg

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Dennys Restaurant
Rice Hill
03.2023 - 07.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed market trends to inform business decisions and strategies.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Administered employee discipline through verbal and written warnings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Trained employees on duties, policies and procedures.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Created schedules and monitored payroll to remain within budget.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Manager's Assistant

Purebulk
Roseburg
02.2021 - 01.2023
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed routine maintenance and repair.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Customer Accounts Advisor

Aaron's Furniture
Roseburg
09.2019 - 02.2021
  • Collected deposits or payments and arranged for billing.
  • Responded promptly to emails from customers seeking assistance with their accounts.
  • Conducted product demonstrations to customers over the phone or via webinar sessions.
  • Excelled in exceeding daily credit card application goals.
  • Oversaw warranty counseling process to manage expense controls.
  • Advised customers on best practices related to their accounts, such as payment options or rewards programs.
  • Investigated complex customer issues that could not be resolved quickly over the phone.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Created new accounts for customers according to established guidelines.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Supported sales team members to drive growth and development.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained accurate customer records and updated customer information in the database.
  • Updated databases with new and modified customer data.
  • Maintained up-to-date knowledge of company products, services, policies, procedures, and regulations.
  • Answered incoming calls from customers to provide assistance in resolving customer inquiries and issues.

Education

High School Diploma -

Glendale High School
Glendale, OR
06-1994

Skills

  • Budget management
  • Inventory control
  • Market analysis
  • Customer service
  • Vendor management
  • Financial reporting
  • Employee training
  • Scheduling
  • Safety compliance
  • Team leadership
  • Payroll administration
  • Problem solving
  • Staff development
  • Sales strategy
  • Self motivation
  • Desktops, laptops, and mobile devices
  • Attention to detail
  • Policy development and enforcement
  • Employee scheduling
  • Vendor partnerships
  • Cost reduction

Certification

  • Microsoft, windows 10, Outlook (10+ yrs)
  • Inventory Management, Restaurant operations (20+ yrs)
  • Scheduling, Team building, Hands on Training (20+ yrs)
  • Inventory and Ordering management (20+ yrs)
  • Retail Sales (10+ yrs)
  • Food Handlers
  • ServSafe

Timeline

General Manager

Dennys Restaurant
03.2023 - 07.2024

Manager's Assistant

Purebulk
02.2021 - 01.2023

Customer Accounts Advisor

Aaron's Furniture
09.2019 - 02.2021

High School Diploma -

Glendale High School