Linda Hendrick
Lusby,MD
Summary
Medical Assistant with 21+ years of expertise in patient care, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Therapeutic Behavioral Case Manager
Viaquest Psychiatric & Behavioral Solutions
Dayton , OH
2018.01 - 2022.08
- Weekly, provided Therapeutic Behavioral Services to 18+ clients by consulting with a licensed clinician to assist with the individual's needs
- Assessed clients and delivered comprehensive case management services in the hope of reducing the unnecessary risk of institutional care
- Regularly evaluated and addressed individual client needs and concerns and managed caseloads and acted as an advocate for client rights
- Provided collaboration with other service providers in the community to include clinics and hospitals
- Actively aided behavioral health prescribers and registered nurses in maintaining 100% annual evaluations and psychiatric evaluations
- Provided service planning for individualized support or care coordinator of healthcare, behavioral health, non-healthcare services, and development of a treatment plan
- Provided linkage, interventions, treatment options, restoration of daily life skills, and crisis prevention services.
- Participated in professional development activities related to case management best practices.
- Monitored client progress through regular follow-up contacts.
- Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
- Assessed and identified service delivery challenges and opportunities within local area.
- Maintained up-to-date case records with case activity status.
- Coordinated support services and optimized communication between healthcare workers and patients.
Dementia Program Director
St. Anthony's Rehab Center
Clovis , NM
2016.10 - 2017.12
- Coordinated wide-ranging services to ensure the well-being of residents at an assisted living facility in strict accordance with state regulations
- Maintained ongoing contact with physicians, hospitals, insurance companies, pharmacies, physical and occupational therapists, home care aides, and hospice nurses; continuously audited patients' charts and records to evaluate their progress and assure alignment with treatment plans
- Generated complete and precise incident reports, progress reports, and daily charting
- Hired, scheduled, supervised and led in-service training for 2+ Resident Care Associates and Medical Technicians.
- Oversaw 16 personnel delivering quality broadcasting.
- Collaborated with external partners to leverage resources for the program's success.
- Initiated and set goals for programs according to strategic objectives of organization.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Directed staff training on technical aspects of programming activities.
Clinical Direct Support Professional (CDSP)
Hope Community Resources
Anchorage , AK
2001.07 - 2016.10
- Daily, provided habilitation services to 10+ clients per service plans (CFA, Individual Service Plan, Habilitation Plan)
- Assisted clients in skill development in activities of daily living, domestic living, recreation, and socialization
- Administered medication to clients in compliance with management, medical, and nursing policies and procedures
- Ensured assigned clients' nutritional needs were met according to prescribed diet; assisted with feeding as necessary
- Reported immediately any observed/known deficiencies in habilitation services to clients, as well as all types of abuse and other facility problems, including physical plant/safety issues, to management
- Weekly, performed household duties for clients, including cooking, goal-setting, and escorting during excursions
- Daily, supported individuals during in-program activities and assisted individuals with after-program activities
- Weekly, assisted participants with meal preparation and other household duties
- Nightly, bathed and prepared individuals for sleep and activities taking place the following day.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Assisted individuals in development of social skills to become integrated in community.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Science - Psychology
Ashworth College
Norcross, GA2023-11
Skills
- Phlebotomy
- EKG
- Vital Signs Monitoring
- Medication Mgmt.
- Patient Care
- Clinical Assistance
- Infection Control
- CPR/First Aid
- BLS
- EMR
- Diagnostic Testing
- Vital Signs
- Medication Administration
- Wound Care
- Communication
- Customer Service
- Building Rapport
- Problem-Solving
- Organizational Skills
- Patient Support
- Discharge Planning
- Performance Tracking
- Regulatory Compliance
- Records Management
- Case Management
- Needs Assessment
- Client Advocacy
- Care Coordination
- Referral Coordination
- Health History Documentation
- Court Mandated Reporter
- Staff Management
- Community Resources
- Medical Records Management
- Treatment Planning
- Patient Assessments
- Case Planning
- Positive Attitude
- Progress Evaluations Understanding
- Interdisciplinary Collaboration
- Case Management Tracking
Education Certifications
- Certified Clinical Medical Assistant (CCMA), National Healthcareer Association (NHA), 2022-03-11
- Certified Phlebotomy Technician (CPT), National Healthcareer Association (NHA), 2022-03-08
- Qualified Mental Health Specialist (QMHS), Ohio Department of Mental Health, Ohio, OH, 2021-02-13
- Certified Direct Support Professional (DSP), University of Alaska Anchorage, Anchorage, AK, 2015-05-06
- Bachelors of Applied Science in Psychology. (BS PSY), Ashworth College, Norcross, GA. 30071
Certification
- Certified Clinical Medical Assistant
Accomplishments
- Awarded the Star of Hope for being exceptional in going above and beyond in the Social Services Field.
Timeline
Therapeutic Behavioral Case Manager
Viaquest Psychiatric & Behavioral Solutions
2018.01 - 2022.08
Dementia Program Director
St. Anthony's Rehab Center
2016.10 - 2017.12
Clinical Direct Support Professional (CDSP)
Hope Community Resources
2001.07 - 2016.10
Bachelor of Science - Psychology
Ashworth College
- Certified Clinical Medical Assistant
Similar Profiles
Terri SantacreuTerri Santacreu
Therapeutic Behavioral Support Specialist at ViaQuest Psychiatric & Behavioral SolutionsTherapeutic Behavioral Support Specialist at ViaQuest Psychiatric & Behavioral Solutions
Michelle WallaceMichelle Wallace
Psychiatric RN Team Lead at ViaQuest Psychiatric and Behavioral SolutionsPsychiatric RN Team Lead at ViaQuest Psychiatric and Behavioral Solutions
Maria Teresa CavalloMaria Teresa Cavallo
Administrative Assistant at Psychiatric & Behavioral Health SolutionsAdministrative Assistant at Psychiatric & Behavioral Health Solutions