Linda Hensley
Hudson,FL
Summary
Senior-level consultant and program manager with over 20 years of experience leading federal technology modernization initiatives, complex software development, and strategic cross-agency collaborations. Proven success in advancing mission-critical systems—including lifecycle inventory platforms, electronic reporting tools, and enterprise modernization efforts—for the Department of Energy and national defense partners. Trusted for discretion, technical excellence, and human-centered impact in high-stakes environments.
Overview
39
39
years of professional experience
Work History
Literacy Specialist
Pasco County Libraries
Pasco, WA
02.2022 - Current
- Improved literacy rates by implementing targeted reading interventions and assessments for struggling students
- Boosted reading comprehension skills by integrating vocabulary development and text analysis activities into daily lessons.
- Fostered a positive learning environment by establishing clear expectations and encouraging open communication among students, staff, and parents.
- Conducted skills assessments to uncover performance gaps.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Encouraged students to deepen knowledge with additional learning opportunities.
Sr. Software Development Manager
Lockheed Martin
Richland, WA
08.2007 - 05.2018
- Spearheaded a major Capability Maturity Model (CMM) advancement initiative, successfully elevating a defense project from Level 1 to Level 5 in under one year.
- Led Agile development transformation and Lean Six Sigma process optimization across software teams
- Modernized legacy platforms for the Hanford Site operations, increasing reliability and compliance under stringent regulatory standards work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members. Played games and handed out small gifts for teammates meeting their weekly goals. This turned into a huge competition between the teammates which fostered team building and camaraderie. I had never seen such a turnaround in attitude towards their fellow teammates.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
Software Development Project Manager
Battelle Pacific Northwest National Laboratories
Richland, Washington
07.1997 - 05.2007
- Ensured seamless communication between developers, QA engineers, and stakeholders, fostering a collaborative work environment.
- Optimized resource utilization by balancing workload across team members based on skill sets and availability.
- Developed detailed project plans, including scope definition, resource allocation, and risk assessment for successful project execution.
- Organized regular training sessions to keep team members updated on emerging technologies and industry best practices relevant to their roles.
- Strengthened relationships with key clients through effective communication channels and timely resolution of concerns resulting in increased client satisfaction rates.
- Streamlined software development processes by implementing Agile methodologies, leading to reduced project timelines and improved efficiency.
- Managed cross-functional teams for successful delivery of complex software projects within budget and timeline constraints.
- Facilitated change management processes to effectively address evolving client requirements without compromising project timelines or budgets.
- Supervised and trained team of software developers, providing resources needed for success.
Finance Systems Manager
Dominos Pizza International
Dominos Pizza World HQ, Ann Arbor, Michigan
07.1996 - 08.1997
- Promoted to Financial Systems Manager Domino's Pizza International.
- Collaborated with business stakeholders to define system requirements for new technology initiatives, translating needs into actionable project plans
- Partnered with franchisees to design a KPI-focused performance tracking solution.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Developed financial workflows, reporting tools, and disaster recovery protocols to ensure data accuracy and continuity.
- Supervised a team of 10, consisting of programmers, analysts, financial analysts, and documentation specialists. Built a solid team environment during the year I was involved. When I started none of the teammates were barely speaking to each other
Systems Manager
Dominos Pizza Inc., Int Distribution Centers
Richland, WA
07.1995 - 07.1997
- Standardized inventory control systems across global distribution centers, resolving version discrepancies and building development, testing, and production environments. This was so successful Domino's Pizza domestic implemented the same environmental changes as we implemented in the international distribution centers.
- Instituted a Change Control Board and formalized change management procedures to improve system reliability.
- Collaborated with international teams to ensure scalable, consistent system deployments.
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Wrote and updated technical documentation covering system components.
- Drafted change management policies to streamline introductions of new software and systems.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Established best practices for systems management by creating detailed documentation and training materials for fellow team members
Business Systems Lead/Project Manager
Battelle Pacific Northwest National Laboratory
Richland, WA
11.1986 - 05.1995
- Adapted swiftly to changing business requirements or unforeseen challenges without compromising on deliverables or timelines.
- Enhanced team collaboration for successful project outcomes by fostering open communication and feedback channels.
- Oversaw all aspects of project lifecycle from initial planning stages through execution, monitoring progress closely against established goals and objectives.
- Designed and implemented a highly classified inventory management system for TSCM equipment used across all U.S. Department of Energy national laboratories, enabling secure asset tracking and real-time field operability. Presented at a national security conference where the entire intelligence community was in attendence. Received numerous positive feedback from several directors at the intelligence agencies, which included a couple of job offers!
- Ensured compliance with federal security protocols while integrating cross-lab logistics, lifecycle oversight, and audit-readiness for sensitive countermeasure technologies
- Established a centralized digital architecture for managing classified hardware, facilitating mission-aligned deployment and minimizing operational risk across geographically dispersed DOE facilities
Education
Washington State University
Pullman, WABachelor's of Business Administration
Eastern Michigan University
Ypsilanti, MI07.1985
Skills
- Adult Literacy
- Team bonding
- Cross-functional collaboration
- Budgeting and forecasting
- Customer relations
- Compliance monitoring
- Relationship building
- Budget control
- Coaching and mentoring
- Work flow planning
- Client relations
- Stakeholder communications
- Performance improvements
- Strategic planning
- Process improvement
- Team leadership and direction
- Decision-making
- Team management
- Business development
- Strategic direction
Timeline
Literacy Specialist
Pasco County Libraries
02.2022 - Current
Sr. Software Development Manager
Lockheed Martin
08.2007 - 05.2018
Software Development Project Manager
Battelle Pacific Northwest National Laboratories
07.1997 - 05.2007
Finance Systems Manager
Dominos Pizza International
07.1996 - 08.1997
Systems Manager
Dominos Pizza Inc., Int Distribution Centers
07.1995 - 07.1997
Business Systems Lead/Project Manager
Battelle Pacific Northwest National Laboratory
11.1986 - 05.1995
Washington State University
Bachelor's of Business Administration
Eastern Michigan University