Linda Herrera
Las Vegas,NV
Summary
I am a firm believer in continuous learning and skill enhancement. Throughout my life, I have actively pursued opportunities to expand my knowledge and refine my abilities. This growth mindset not only keeps me engaged but also empowers me to provide innovative solutions to challenges. I take pride on my unwavering dedication to delivering exceptional customer service, going above and beyond to ensure that every interaction leaves a positive and lasting impression. As well, I am committed to excellence through my hard work, punctuality, adaptability, professionalism and diplomatic verbal and written skills.
Overview
6
6
years of professional experience
Work History
Paint Department Sales Associate
The Home Depot Inc
09.2024 - Current
- Improved overall efficiency by maintaining clean and organized workspaces within the paint department.
- Partnered with vendors to stay current on new products and promotions, effectively relaying pertinent information to potential buyers.
- Increased repeat business by fostering a welcoming atmosphere that encouraged customers to return for future projects.
- Developed customized solutions for clients'' specific needs through careful assessment of their preferences and requirements.
- Boosted customer loyalty by consistently offering outstanding service and follow-up support for all purchases.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
CASHIER
The Home Depot
02.2023 - 09.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Supported other departments within the store by providing assistance when needed
- Developed strong customer service skills by providing efficient and accurate service
- Developed strong customer relationships to support satisfaction and loyalty
- Committed to delivering excellent customer service while working in a fast-paced environment
PERSONAL ASSISTANT
02.2022 - 01.2023
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
- Served as first point of contact for company leaders and clients
- Performed data entry into various databases ensuring accuracy of information entered
- Connected and engaged with clients to understand needs
- Answered calls and emails from clients and delivered messages on behalf of executives
- Proofread documents prior to submission for accuracy in content and formatting
- Addressed customer requests and queries and provided solutions to common problems
KITCHEN STAFF MEMBER
Sabor Latino Cubano
08.2021 - 12.2021
- Followed all health and safety regulations for the kitchen and ensured a clean and sanitary work environment
- Assisted with preparation of meals in accordance with recipes and dietary requirements
- Handled customer inquiries regarding orders with professionalism and courtesy
- Utilized problem solving techniques to resolve customer complaints efficiently
- Set up workstation with all needed ingredients and cooking utensils and equipment
- Maintained a clean and safe work environment by adhering to sanitation protocols and safety guidelines
- Exhibited excellent customer service skills while interacting with customers in the dining area
CUSTOMER SERVICE REPRESENTATIVE
IBEX GLOBAL
01.2019 - 12.2019
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Assisted customers with product selection by providing detailed information about available products and services
- Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates
Education
No Degree - DIPLOMACY AND INTERNATIONAL RELATIONS
Universidad Americana
HIGH SCHOOL DIPLOMA -
Institute Augusto Cesar Salinas Pinell
12.2015
Skills
- Customer Service Excellence
- Verbal and Written Communication
- Product Knowledge
- Adaptable and Flexible
- Continuous Improvement
- Punctual and Reliable
- Dedicated Work Ethic
- Typing Proficiency
- Problem-Solving Ability
- Merchandising Strategies
- Paint mixing
- Color matching expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Paint Department Sales Associate
The Home Depot Inc
09.2024 - Current
CASHIER
The Home Depot
02.2023 - 09.2024
PERSONAL ASSISTANT
02.2022 - 01.2023
KITCHEN STAFF MEMBER
Sabor Latino Cubano
08.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
IBEX GLOBAL
01.2019 - 12.2019
HIGH SCHOOL DIPLOMA -
Institute Augusto Cesar Salinas Pinell
No Degree - DIPLOMACY AND INTERNATIONAL RELATIONS
Universidad Americana
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