Linda Higgs
Tampa,FL
Summary
Financial professional with experience in wealth management, account servicing and training facilitation. Results oriented and focused on continuous improvement. Highly adaptive team player with desire to utilize skill set in a dynamic position with room for career growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Financial Advisor
Morgan Stanley
03.2022 - Current
- Worked with clients to discuss assets, expenses, risk tolerance and investment goals to devise personalized financial plans.
- Educated clients on various financial matters and provided professional recommendations on investment products and services based on each clients' individual needs.
- Developed, reviewed and optimized client's investment portfolios and executed trades in line with clients' unique goals and objectives
- Consolidated over $15M in assets.
- Handled an average of 20 calls per day to address customer inquiries and concerns serving over 500+ clients and over $13.5B AUM.
- Facilitated new client onboarding process and investment account setup.
Registered Client Service Associate
Morgan Stanley
10.2021 - 03.2022
- Maintained responsibilities from previous role while becoming a reliable source for leadership and mentorship.
- Executed trades and transactions in accordance with applicable guidelines to promote compliant work environment.
Wealth Management Service Associate
Morgan Stanley
03.2021 - 10.2021
- Processed financial account requests, transfers and transactions in accordance with applicable guidelines to promote safe and compliant working environment.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained 4 new personnel classes regarding to responsibilities, company operations and services, and assisted in creation and implementation of written and oral assessments.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
Office Manager/Bookkeeper
US Door & More Inc.
12.2019 - 12.2020
- Managed 5-employee office, supervising workers and enhancing productivity and efficiency.
- Investigated customer's complaint using conflict deescalation to maintain and strengthen customer relationships.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect customers. Negotiated prices and terms with shipping companies and supply vendors.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times. Effectively reconciled bank accounts and organizing information into accounting software.
- Filed and won over 30 claims saving company over $15,000 in shipping damages.
Education
Bachelor of Science - Personal Financial Planning
University of South Florida
Tampa, FL05.2019
Skills
- Financial product knowledge
- Customer engagement
- Pipeline Management
- Investment Planning
- Training development aptitude
- Analytical Thinking
Certification
- Series 7 License
- Series 66 License
- Series 9/10 License
Timeline
Financial Advisor
Morgan Stanley
03.2022 - Current
Registered Client Service Associate
Morgan Stanley
10.2021 - 03.2022
Wealth Management Service Associate
Morgan Stanley
03.2021 - 10.2021
Office Manager/Bookkeeper
US Door & More Inc.
12.2019 - 12.2020
Bachelor of Science - Personal Financial Planning
University of South Florida