Linda Hine
Ellabell,GA
Summary
Accomplished at SouthCoast Health, I leveraged staff training and customer service excellence to enhance medical billing efficiency and patient satisfaction. Expert in payment plan negotiation and team collaboration, I led initiatives that significantly reduced aged accounts receivable, fostering a positive and results-driven work environment.
Overview
20
20
years of professional experience
Work History
Medical Collection Manager
SouthCoast Health
01.2006 - 06.2024
- Ensured compliance with all relevant healthcare laws and regulations by staying current on industry updates and maintaining strict adherence to guidelines.
- Played an integral role in the development and implementation of new billing policies and procedures, ensuring they met industry standards while maximizing collection efforts.
- Implemented proactive measures to reduce patient delinquencies by educating them on available payment options during their time at the facility.
- Established clear performance metrics for team members, fostering a results-driven environment that promoted growth and achievement.
- Negotiated payment arrangements with patients who were experiencing financial hardship, demonstrating empathy while still achieving results.
- Cultivated a positive work environment within the department that encouraged teamwork, open communication, and high levels of job satisfaction.
- Improved medical collection efficiency by implementing innovative strategies and technology in daily operations.
Medical Billing Supervisor
SouthCoast Health
01.2006 - 06.2024
- Reviewed outgoing bills for eligibility and accurateness.
- Led patient account reconciliations by identifying and rectifying discrepancies within patient accounts, ensuring accurate billing and collection processes.
- Improved efficiency in the medical billing process by streamlining workflows and implementing best practices.
- Conducted regular audits to ensure compliance with federal, state, and industry guidelines.
- Devised new methods to improve billing workflows.
- Enhanced accuracy of claims submissions through thorough reviews and staff training.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Maintained current accounts through aged revenue reporting.
- Successfully maintained a high level of team morale and engagement, fostering a positive work environment that encouraged collaboration and dedication to providing top-notch medical billing services.
- Provided ongoing mentorship for junior staff members within the Medical Billing Team who were looking to advance their skills or move into leadership positions themselves.
- Hired additional staff members as needed while effectively managing resources during periods of high volume workload or employee absences.
- Developed comprehensive training materials to ensure consistent onboarding of new employees.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Collected payments and applied to patient accounts.
- Verified insurance of patients to determine eligibility.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Posted payments and collections on regular basis.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for up to 8 employees.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Patient Account Representative
SouthCoast Health
01.2004 - 06.2024
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Conducted regular audits of patient accounts, identifying discrepancies and rectifying errors as needed.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Prepared reports detailing billing actions, flags and other key information.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurers.
- Responded to patient, family and external payer inquiries.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Contacted patients after insurance was calculated to obtain payments.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to customer inquiries and provided detailed account information.
- Developed and documented collection procedures and policies to comply with government regulations.
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Generated and distributed monthly customer statements.
- Maintained accurate records of customer accounts, payments and payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Education
GED -
Groves High School
Dover, DE05.1991
Skills
- Staff Training and Development
- Patient account analysis
- Payment plan negotiation
- Customer Service
- Team Collaboration
- Active Listening
- Data entry proficiency
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Team Building Leadership
- Customer relationship development
Timeline
Medical Collection Manager
SouthCoast Health
01.2006 - 06.2024
Medical Billing Supervisor
SouthCoast Health
01.2006 - 06.2024
Patient Account Representative
SouthCoast Health
01.2004 - 06.2024
GED -
Groves High School