Linda Hoerst
Springdale,OH
Summary
Dynamic Office Manager with a proven track record at Images by Daniel Michael, enhancing office efficiency and mastering vendor engagement. Skilled in bookkeeping and clear communication, I led initiatives that significantly improved operational workflows. Expert in staff hiring and training, I elevate team performance and drive results with confidence.
Overview
24
24
years of professional experience
Work History
Office Manager
Images by Daniel Michael
Reading, OH
09.2013 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Interpreted and communicated work procedures and company policies to staff.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Senior Collections Specialist
US Bankcorp
Cincinnati, OH
08.2000 - 04.2015
- Reviewed delinquent accounts and initiated contact with customers to collect payment.
- Ensured timely collection of payments by phone, email, or mail.
- Developed and maintained relationships with customers to facilitate collections process.
- Negotiated repayment plans with customers as needed.
- Analyzed customer payment patterns and trends to identify potential issues.
- Maintained accurate records of customer interactions in collections database.
- Prepared detailed reports on accounts receivable status for management review.
- Researched customer accounts to ensure accuracy of billing information.
- Processed credit card payments through online portal system.
- Investigated and resolved customer inquiries regarding delinquent accounts.
- Assisted with legal action against non-paying customers when necessary.
- Provided guidance and training to junior staff members in the Collections Department.
- Monitored daily operations within the department to ensure compliance with established procedures.
- Implemented strategies for improving workflow processes within the department.
- Drafted correspondence for overdue account notifications and other related communication.
- Conducted regular reviews of internal policies and procedures related to collections activities.
- Adhered to all federal, state, and local laws governing debt collection practices.
- Attended weekly meetings with senior management team to discuss progress on outstanding debts.
- Evaluated performance metrics for each member of the Collections team.
- Developed strategies for reducing overall delinquency rate across portfolios.
- Performed periodic audits of existing accounts receivable data sets.
- Interacted with external vendors and partners as needed in order to resolve disputes or discrepancies.
- Processed payments over phone and set up recurring drafts.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Located and monitored overdue accounts using billing system to begin collections process.
- Reviewed accounts to determine payment plan compliance.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Recorded and updated customer personal accounts with accurate contact information.
- Received payment and posted to appropriate customer accounts.
- Recorded information about customers' financial status and collections status efforts.
- Developed collection methods to achieve or exceed company financial goals.
- Met demands of busy collections group by performing high volume of daily calls.
- Completed skip traces on customers failing respond to collection efforts.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Prepared documentation required for collection and repossession activities.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Negotiated rates with customers and entered payments into accounting system.
- Collaborated with legal department officials on bankruptcy cases for management of proceedings and post-petition payments.
- Prepared and sent out demand letters and collection notices to delinquent accounts.
- Coordinated with legal department on litigation processes for non-responsive debtors.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Conducted detailed account audits to identify discrepancies and resolve billing issues.
- Performed reconciliation of accounts to ensure accurate billing and collections records.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Tracked and reported on collections activity and performance metrics to management.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Managed daily operations in collections department to ensure timely debt recovery.
- Updated account status and maintained accurate records of all collection activities.
- Implemented collection strategies to reduce outstanding account balances.
- Analyzed financial statements of debtors to determine feasible payment solutions.
- Utilized collections software and databases for efficient account management.
- Ensured compliance with federal and state collections laws and regulations.
- Provided training and guidance to new collections staff on best practices and company policies.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Educated debtors on the importance of credit health and the consequences of non-payment.
- Conducted credit risk assessments on new and existing customers.
- Assisted in the creation and implementation of policies and procedures for the collections department.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Answered customer questions regarding account discrepancies or problems.
- Accepted and processed customer payments and applied toward account balances.
- Received payments and posted amounts to customer accounts.
- Recorded information about status of collection efforts.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Contacted customers with delinquent accounts to solicit payment.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Contacted insurance companies to check status of claim payments.
- Advised delinquent customers on strategies for debt repayment.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Monitored overdue accounts using automated information systems.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Negotiated credit extensions and waivers when necessary.
- Wrote appeal letters to insurance companies for denial of claims.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
Education
Associate of Applied Science - Medical Assisting
A E C Southern Ohio College
Cincinnati12-1996
High School Diploma -
Oak Hills High School
Cincinnati Ohio06-1994
Skills
- Bookkeeping
- Staff hiring
- Billing
- Vendor engagement
- Clear oral/written communication
- Office management software
- Scheduling and calendar management
- Documentation and control
- Banking operations
- Scheduling
- Mail handling
- Policy and procedure modification
- Data retrieval systems
- Payroll and budgeting
- Training and coaching
- Senior leadership support
Affiliations
- One of the main things I love to do on my own is create different Halloween costumes and makeup,
- I love almost any and all music. How I feel is based on how it makes me feel. I love music to help put me in a certain frame of mind, or to take me out.
- My family is the most important thing to me. I have a wonderful husband, three children and one grandbaby on the way.
Accomplishments
- I have received several awards at Images by Daniel Michael for the work I have done for the studio.
Languages
English
Full Professional
Timeline
Office Manager
Images by Daniel Michael
09.2013 - Current
Senior Collections Specialist
US Bankcorp
08.2000 - 04.2015
Associate of Applied Science - Medical Assisting
A E C Southern Ohio College
High School Diploma -
Oak Hills High School
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