Linda Holmes
Damascus,Maryland
Summary
Over 30 yrs experience in Customer Service, Data Entry, Money Handling, Cashier and Food Preparation.
Overview
32
32
years of professional experience
Work History
Customer Data Management Coordinator
Miltenyi Biotec
08.2020 - Current
- Communicates, corresponds and interacts with customers and vendors.
- Continuously fields a high volume of incoming emails/ cases.
- Determines appropriate case type assignment and prioritize workflow distribution to the
appropriate team(s) in an effective, accurate and timely manner. - Applies critical thinking and judgment when reviewing and assessing acceptability of purchase orders.
- Identifies, validates and assigns account information in alignment with the data provided on the
customer PO. - Responsible for all aspects of customer account and data management including creation, activation, revision, maintenance and archiving activities of all accounts, addresses and/or
contacts while ensuring data integrity
Customer Service Representative
Quality Biological
02.2016 - 03.2020
- Managed a high volume of calls and emails daily, maintaining composure under pressure while providing exceptional service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered Purchase Orders accurately and efficiently in computer system.
Various Customer Service Jobs
Temp Agency
09.2008 - 02.2016
- Worked with multiple Temp Agency's
- Worked at multiple and various companies as a temporary employer including but not limited to; Covance, National Electrical Benefit Fund, Kaiser Permanente, Mayorga Coffee, CVS Caremark, etc.
Child Care Taker
Sherry Butt
02.2003 - 09.2008
- Cared for infant through age 5 yrs old.
Cashier / Bakery Clerk
Safeway
10.1993 - 02.2003
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Customized cake designs according to customer requests, enhancing customer satisfaction and loyalty.
- Wrapped, boxed and weighed bakery department products.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MD12-2021
Skills
- Customer service
- Food preparation
- Bakery equipment knowledge
- Food handling safety
- Data accuracy
- Attention to detail
- Customer Service-oriented
- Data management
Timeline
Customer Data Management Coordinator
Miltenyi Biotec
08.2020 - Current
Customer Service Representative
Quality Biological
02.2016 - 03.2020
Various Customer Service Jobs
Temp Agency
09.2008 - 02.2016
Child Care Taker
Sherry Butt
02.2003 - 09.2008
Cashier / Bakery Clerk
Safeway
10.1993 - 02.2003
Bachelor of Science - Business Administration
University of Maryland Global Campus