Summary
Overview
Work History
Education
Skills
Timeline
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Linda Hooper

Downey,CA

Summary

Adept at managing high-stress situations, I enhanced customer loyalty at CVS Pharmacy through empathetic conflict resolution and superior service. My blend of critical thinking and product knowledge consistently led to satisfactory outcomes, significantly boosting customer satisfaction. Skilled in data entry and customer service, I excel in turning challenges into opportunities for growth.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

CVS Pharmacy
08.1988 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries regarding products, services, and company details.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Tehachapi High School
Tehachapi, CA
1985

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer satisfaction measurement
  • Product knowledge
  • Order processing
  • Quality control
  • Product and service solutions
  • Order fulfillment
  • Assertiveness
  • Store maintenance
  • Stock management

Timeline

Customer Service Representative

CVS Pharmacy
08.1988 - 12.2024

High School Diploma -

Tehachapi High School

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Linda Hooper