Linda House
Malvern,AR
Summary
Compassionate Patient Care Manager known for high productivity and efficient task completion. Possess specialized skills in patient advocacy, healthcare team leadership, and care coordination. Excel in communication, empathy, and problem-solving to ensure optimal patient outcomes and staff satisfaction.
Overview
25
25
years of professional experience
Work History
Area Nursing Director/Patient Care Manager
Arkansas Department of Health - Pulaski
Little Rock, AR
01.2014 - Current
- Designed and executed strategies enhancing operational workflows.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Coordinate public health programs and nursing services in a multi-county area.
- Participates in and provides input in regional management decisions and resource allocation.
- Leads in data-based decision-making processes, utilizing regional productivity and utilization reports, and/or other reports.
- Monitors decision timelines, goals/objectives, and re-evaluates decisions as needed.
- Teaches and coaches individuals and teams in the decision-making process.
- Demonstrates a competent use of authority.
- Is visible/accessible to other colleagues and responds to correspondence in a timely manner.
- Ensures timely dissemination of information.
- Hires and supervises regional personnel, and evaluates performance.
- Utilizes counseling, coaching, and progressive discipline standards.
- Participates in Patient Care Horizontal Team activities.
- Participates on Regional Leadership Team.
- Reviews and responds to draft policies/revisions within specified timeframes.
- Identifies need for program and/or policy development or change. Actively participates in agency program workgroups (leads discussions, takes on assignments, etc.).
- Serves as a resource and facilitates policy interpretation and implementation of agency and regional policies.
- Understands and accurately communicates health department goals, policies, and programs to regional staff.
- Assures professional development and licensure monitoring.
- Monitors and evaluates the effectiveness of orientation and training activities, and makes the necessary changes to achieve desired outcomes.
- Assures the routine assessment of patient care professional competence through program nursing specialist's audits. & observations.
- Develops and implements assessment reporting systems, monitors patient care practice outcomes, and identifies areas for change or improvement.
- Assure the development, implementation, and monitoring of professional standards for all professionals engaged in direct patient care.
Public Health Nursing Program Coordinator
Arkansas Department of Health -Pulaski
Little Rock, AR
12.2013 - 12.2014
- Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Attended Administrator and Clinic Nurse Coordinator meetings across the state.
- Developed, implemented, and monitored a specialized nursing program by coordinating continuing nursing education activities. Assessed gaps in knowledge, skills, and abilities and provided opportunities for Nursing CEUs.
- Assisted with new employee nurse orientation.
- Coordinated and maintained the Nursing Orientation Webpage.
- Worked closely with each program to ensure updated nursing checklists and modules.
- Reviewed, approved, and applied continuing education credits for ATRAIN.
- Liaison between the Arkansas Department of Health and Colleges of Nursing through utilization of MOAS.
- Attended various meetings on behalf of the Center for Local Public Health: Patient Care, Specialist, Safety, Infection Control, SCAP, and CHNS meetings.
- Served as a resource for problems and resolutions of the Greenway Electronic Medical Record.
- Provided trainings for Providers, Program staff, and Physicians to the Greenway Electronic Medical System.
- Assisted with updates and modifications to the Greenway Electronic Medical Record.
- Assisted with the regional implementation of the Greenway Scheduler System.
- Developed and implemented program activities according to established goals and objectives.
- Developed electronic health record, Hypertension template.
- Participated in clearinghouse/billing specialist meetings.
- Participated in after-hours community clinic to enhance the health of the public.
BreastCare Program Nurse Coordinator
Arkansas Department of Health-Pulaski
Little Rock, AR
04.2012 - 12.2013
- Assessed patient's health needs and developed individualized care plans.
- Provided education to patients and families about medications, treatments, and general health maintenance.
- Collaborated with other healthcare professionals to coordinate quality patient care.
- Developed, implemented, and monitored a specialized nursing program by researching and analyzing existing programs, trends, and practices.
- Prepared proposals for new programs (Wise Woman) and revisions of BreastCare program policy and eligibility guidelines based on current changes in insurance laws.
- Evaluated clinical staff, partners, and private provider activities to assess training needs and developed a training curriculum, information materials, and planned the statewide BreastCare Conference to meet educational needs.
- Planned and prepared training curriculum, informational materials, and evaluation of training procedures.
- Interpreted laws, policies, and procedures that governed this specialized nursing program and disseminated the information to staff, private providers, and partners to ensure compliance with Federal guidelines.
- Researched legal and medical impact of unusual healthcare situations and nursing staff responsibility.
- Compiled program statistical data, prepared reports, and participated in program budget development by developing a methodology to evaluate program cost and staff performance.
- Provided work-related supervision to nursing staff by assigning and reviewing special projects and studies, orienting and training staff, and participating in evaluating the performance of employees.
Interim Nurse Manager
Arkansas Department of Health - Pulaski
Little Rock, AR
10.2011 - 03.2012
- Developed and implemented nursing policies and procedures.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Attended and participated in LHU Leadership Meetings.
- Develop and revise daily work schedules for clinic nursing staff.
- Accommodate leave requests based on clinic schedules.
- Coordinate and monitor the performance of nursing staff.
- Develop agenda for nursing staff meetings.
- Prepare electronic reports on a weekly and monthly basis; inventory emergency kits monthly; review monthly CLIA report, weekly Clinic Coordinator Report; maintain proof of CPR training for nurses; weekly flu count report; and monthly vaccine inventory.
- Arrange and monitor clinical experiences for Nursing Students and Medical Assistant Students from local colleges.
- Prepare and oversee Mass Flu Clinics.
- Manage and schedule off-site/school flu.
STD/TB Public Health Nurse
Arkansas Department of Health-Pulaski
Little Rock, AR
04.2010 - 10.2011
- Provided public health nursing care to clients in their homes and in the community.
- Conducted assessments of client's physical, mental, emotional and social health needs.
- Developed individualized plans of care for clients based on assessment findings.
- Assess and conduct physical exams.
- Treat diagnosis based on signs/symptoms and lab results, per Manual Protocols.
- Follow up with clients based on treatment guidelines.
- Consult with a physician for problem diagnosis and treatment.
- Provide education on prevention and treatment of diseases.
- Assess and evaluate patient/family needs, refer to local free clinics and resources for medication assistance.
- Assess and treat communicable diseases, and gather contact information.
- Perform blood draws and give medications.
- Discuss medication side effects and provide verbal/written instructions.
- Monitor, assign, or perform communicable disease follow-up on the NBS for CDC reports.
- Precept nursing students and train new staff.
- Work closely with DIS to provide treatment and education to client
RN Case Manager
Hospice Home Care -Hot Springs
Hot Springs , Arkansas
07.2008 - 03.2010
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Provided in home and community services, in conjunction with the Medical Director, by assuming the overall responsibility for organizing patient care from an interdisciplinary group approach by assessing and facilitating admission.
- Identified the patient/family's physical, psychosocial, and environmental needs while individualizing the patient's Plan of Care based on identified needs.
- Assess and Implement Individualized pain/symptom management program to enhance quality of life while anticipating, preventing, and treating undesirable symptoms or secondary symptoms.
- Educating, instructing, and supporting the patient, family, and caregiver.
- Coordinated care for inpatient units, nursing homes, and patient home care environments.
- Liaison between patient/family and healthcare personnel to ensure necessary care is provided promptly and effectively.
- Assessed, monitored, directed, and supervised nursing care provided by other nursing personnel, including RNs, LPNs, and Home Health Aides.
- Pronounce patients per state guidelines and notify Coroner.
Nursing Faculty
Ouachita Technical College
Malvern, Arkansas
08.2005 - 08.2008
- Developed and implemented curricula for clinical instruction of nursing students.
- Provided guidance and support to students in the clinical setting.
- Mentored and trained new faculty members on teaching methods and protocols.
- Develop PowerPoint presentations and online classes for nursing programs. Instructed, lectured, and performed public speaking for 45 to 100 people at a time.
- Areas of Instruction Included preparing classroom lectures on adult medical-surgical, geriatric, and pediatric patients.
- Preparation and delivery of lectures via Microsoft Power Point, Smart Board, and interactive computer media.
- Led and moderated classroom discussions, administered, and graded exams.
- Clinical instruction through hands-on patient care at local hospitals and other clinical settings with students to provide safe, efficient nursing care in the role of Licensed Practical Nurses.
- Facilitated and assessed student/patient interactions and level of care during clinic rotations.
- Provided opportunities for enhanced learning in the clinical settings.
House Supervisor
Hots Springs County Medical Center
Malvern, Arkansas
10.2007 - 07.2008
- Ensured staff compliance with all regulatory requirements, policies and procedures.
- Monitored patient care activities to ensure quality service delivery.
- Provided guidance to staff in the implementation of new policies and procedures.
- Met nursing human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining employees; communicated job expectations, planning, monitoring, and appraising job contributions.
- Assured quality of care by developing and interpreting hospital and nursing philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements, and to other governing agency regulations such as JACHO, to measure health outcomes against patient care standards while making or recommending adjustments to policy based on level of care.
- Instituted emergency procedures as necessary for the overall functioning of the hospital and arranged for hospital diversion based on the current hospital census.
- Accessed night press pharmacy for medications and provided necessary equipment from central supply. Maintained and scheduled staff for daytime patient care assignments based on hospital census.
Charge Nurse
Saline Memorial Hospital
Benton, Arkansas
08.2002 - 05.2006
- Assisted in the development and implementation of departmental policies and procedures.
- Evaluated patient outcomes against established standards of care.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Supervised, counseled, and disciplined staff nurses on the Surgical Post-Op floor.
- Trained, oriented, planned, directed, and evaluated the nursing care activities provided to patients during the shift.
- Scheduled patient assignments based on nursing education/experience and patient acuity.
- Made daily rounds with surgeons to assist in bedside procedures: insertion of Central Venous Lines, maintained functioning of PCA/epidural pumps, removal of JP drains, epidurals, and nasogastric tubes.
- Provided patient and family education in wound care and pain management.
- Maintained inventory of nursing supplies for the unit.AA
ICU Supervisory Resource Nurse
Hot Springs County Medical Center
Malvern, Arkansas
06.2003 - 06.2005
- Provided direct care to patients with varying levels of acuity and complexity.
- Assessed patients for changes in condition and reported findings to physicians.
- Developed, implemented, and evaluated individualized patient care plans.
- Provided care for cardiac/neuro patients, cardiac IV medications, monitored and maintained arterial lines, CVLs, and Cordis lines. Obtained PAWP, EKGs, and assisted physicians with bedside procedures.
- Supervisory resource nurse for ICU staff. Interviewed, hired, and trained staff for ICU and evaluated trends in ICU nursing that supported extra training to enhance nursing skill levels by providing/recommending new training opportunities for staff.
- Retained a cooperative relationship among healthcare teams by communicating information, responding to requests, building rapport, and participating in team problem-solving methods.
- Maintained nursing supplies inventory by studying usage reports, identifying trends, anticipating needed supplies, approving requisitions, and cost allocations.
- Completed patient care requirements by scheduling and assigning nursing staff; followed up on work results and resolved patient needs by utilizing multidisciplinary team strategies.
Interim Director of Nursing
Lakewood Convalescent Center
Hot Springs , Arkansas
03.2002 - 07.2002
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Designed and implemented plan of correction to clear 26 Immediate Jeopardy tags from Office of Long Term Care to prevent closure of facility.
- Developed and implemented nursing policy aimed at preventing accidents at the facility, while maintaining the standards of patient care in compliance with the Office of Long Term Care State/Federal guidelines.
- Supervised and evaluated staff performance and conduct.
- Prepared nursing schedules to ensure continued staff coverage, interviewed, hired, and trained employees to ensure staff's skills remained current.
- Advised medical staff, department heads, and Administrator in matters related to nursing services.
- Remained knowledgeable of incidents at the facility, assessed the health needs of each resident, and communicated those needs to the physicians on a regular basis.
- Promoted patient's independence by establishing patient care goals, teaching and counseling the patient, friends, and family, while reinforcing their understanding of disease processes, medications, and self-care skills.
- Established a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.
Public Health Nurse
Arkansas Department of Health-Hot Spring County
Malvern, Arkansas
04.2000 - 03.2002
- Provided public health nursing care to clients in their homes and in the community.
- Conducted assessments of client's physical, mental, emotional and social health needs.
- Developed individualized plans of care for clients based on assessment findings.
- Assessed and evaluated patient and family needs.
- Provided patient education on immunizations, administered immunizations, and tracked adverse events with immunizations.
- Assessed and treated communicable diseases in the community, tracked epidemiology of diseases, analyzed, and reported statistics to CDC in Atlanta, Georgia.
- Worked closely with local schools, law enforcement, the Department of Corrections, and provided legal nurse consultant testimony for court cases.
- Scheduled x-ray clinic for TB patients, provided in-home visits for respiratory assessments, medication setup, delivery, and sputum collection.
Education
Master of Science - Nursing
Benedictine University
Lisle, IL10-2013
Bachelor of Science - Nursing
Henderson State University
Arkadelphia, AR05-1999
Licensed Practical Nurse Certificate - Nursing
Ouachita Vo-Tech
Malvern AR05-1990
Skills
- Administrative Leadership
- Financial Oversight
- Project Coordination
- Team Leadership
- Logistics Management
- Project Management
- Staff Development
- Staff Management
- Contract Management
- Program Management
- Legal and Regulatory Compliance
- Verbal and written communication
- Content Development
- Hiring and Retention
- Rules and regulations
Timeline
Area Nursing Director/Patient Care Manager
Arkansas Department of Health - Pulaski
01.2014 - Current
Public Health Nursing Program Coordinator
Arkansas Department of Health -Pulaski
12.2013 - 12.2014
BreastCare Program Nurse Coordinator
Arkansas Department of Health-Pulaski
04.2012 - 12.2013
Interim Nurse Manager
Arkansas Department of Health - Pulaski
10.2011 - 03.2012
STD/TB Public Health Nurse
Arkansas Department of Health-Pulaski
04.2010 - 10.2011
RN Case Manager
Hospice Home Care -Hot Springs
07.2008 - 03.2010
House Supervisor
Hots Springs County Medical Center
10.2007 - 07.2008
Nursing Faculty
Ouachita Technical College
08.2005 - 08.2008
ICU Supervisory Resource Nurse
Hot Springs County Medical Center
06.2003 - 06.2005
Charge Nurse
Saline Memorial Hospital
08.2002 - 05.2006
Interim Director of Nursing
Lakewood Convalescent Center
03.2002 - 07.2002
Public Health Nurse
Arkansas Department of Health-Hot Spring County
04.2000 - 03.2002
Master of Science - Nursing
Benedictine University
Bachelor of Science - Nursing
Henderson State University
Licensed Practical Nurse Certificate - Nursing
Ouachita Vo-Tech
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