Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Blackmore-Ingram

Kernersville,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience

Work History

Advanced Medical Support Assistant

Veteran's Administration
12.2021 - Current
  • Schedule and confirm appointments for patients in Rehab Medical Services.
  • Interview patients to verify and update demographic records.
  • Mailed patient appointment letters.
  • Proficient with Vista, CPRS, and CTM to maintain and record patient data and generate reports.
  • Maintain knowledge of basic medical terminology to better understand services and procedures.
  • Greet, welcome, and check in patients.

Patient Finance Associate

St. Clair Health
03.2020 - 11.2021
  • Reviewed and updated more than 200 patient cases weekly to verify insurance.
  • Registered new patients in EMR prior to appointment scheduling.
  • Scheduled patients and follow up with reminder phone calls.
  • Maintained knowledge of basic medical terminology to better understand services and procedures.
  • Observed HIPAA procedures to protect sensitive patient information, including medical records and payment data.
  • Contacted 7-10 insurance carriers to discuss policies and individual patient benefits.
  • Enhanced productivity by handling high volume of callers per day.
  • Checked patient demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.

Front Office Secretary

UPMC, Intercare, MedExpress
10.2016 - 03.2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Sought ways to improve processes and services provided.
  • Reviewed, copied, logged and scanned supporting documentation.
  • Collected copay and bill payments.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Built and maintained positive working relationships with patients and staff.
  • Balanced deposits and credit card payments each day.
  • Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.

Content Manager/Editor

AT&T
09.2011 - 03.2015
  • Conducted 24-30 content audits daily to identify gaps and redundancies of content.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Created templates and job aids for use of content management systems (CMS).
  • Coordinated and executed various content projects end-to-end.
  • Contributed to system design/functionality improvements, providing search engine feedback and improvement suggestions.
  • Trained new team members on proper writing and editing.

Staff Manager/HR Coordinator

AT&T
09.2007 - 09.2011
  • Led employee relations through effective communication, coaching, training, and development.
  • Supported two divisions in all aspects of staffing and acted as liaison in all human resource matters.
  • Implemented and managed Work Intake Process along with metrics to ensure self-service targets were met and exceeded.
  • Created Career Transition website, updating and maintaining for needs of all management employees.
  • Created and published staffing guidelines; facilitated all hiring activities.
  • Managed all aspects of $5 million dollar district budget including planning, tracking, reporting and closing gaps.
  • Scheduled and tracked all continuation training for 7500+ sales and service representatives.
  • Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data.

Sales Team Leader

AT&T
09.2000 - 03.2007
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved associate and service delivery issues revealed by statistical reports.
  • Maintained up-to-date knowledge of product and service changes.
  • Accurately documented, researched and resolved customer service issues.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Course Administrator

AT&T
03.1998 - 09.2000
  • Monitored student progress and implemented intervention strategies to support student success.
  • Managed training program for ongoing employee development.
  • Exceeded all classroom evaluation standards.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Selected and mentored instructors to conduct specific training programs.
  • Reviewed and edited all training materials for accuracy and policy compliance.

Education

Associate of Arts - Human Resource Management

University of Phoenix
Tempe, AZ

Skills

  • HR Policies
  • Workforce Improvements
  • New Employee Orientation
  • Training and Development
  • Employee Evaluation
  • Commitment to Quality and Service
  • Superior Verbal and Written Communication
  • Team Leadership

Timeline

Advanced Medical Support Assistant

Veteran's Administration
12.2021 - Current

Patient Finance Associate

St. Clair Health
03.2020 - 11.2021

Front Office Secretary

UPMC, Intercare, MedExpress
10.2016 - 03.2020

Content Manager/Editor

AT&T
09.2011 - 03.2015

Staff Manager/HR Coordinator

AT&T
09.2007 - 09.2011

Sales Team Leader

AT&T
09.2000 - 03.2007

Course Administrator

AT&T
03.1998 - 09.2000

Associate of Arts - Human Resource Management

University of Phoenix

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Linda Blackmore-Ingram